UNLOCK YOUR BUSINESS
WITH AI REPORTS
INSTANT MOOD ANALYSIS
See customer sentiment in real time across queues, agents, and ring groups. Spot trends fast and target improvements.
Auto call summaries
Quick call summaries delivered automatically. Identify common issues instantly and keep quality in check.
AI-enhanced reporting
AI-powered insights elevate standard reports. Track sentiment and performance trends across logs, extensions, ring groups, and queues
Choices for transcription
Transcribe voicemails and calls directly in 3CX. Choose between Google, 3CX, or OpenAI. Accurate capture, tailored to your needs.
Instant insights with AI analytics from 3CX
3CX’s AI Reports provide instant visibility into customer interactions and agent performance. Mood analysis tracks customer sentiment across agents and queues, helping you identify trends fast. Auto call summaries capture key details allowing quick decisions without digging through transcripts.
AI-enhanced reporting goes beyond standard metrics. Sentiment tracking, call summaries, and transcription options give you accurate and actionable data in one place.
With 3CX, you can choose from three transcription providers – Google, 3CX, or OpenAI – each offering unique benefits. This flexibility allows you to select the best fit for your business. Get a clear view of every interaction and make decisions that improve business ops and drive customer satisfaction.
Capture caller sentiment instantly
AI-driven sentiment scores give managers a clear view of customer mood across agents, queues, and ring groups. Easily track patterns and identify areas that need attention.
Summaries for faster decision-making
Automatic call summaries provide key details at a glance. Spot common issues quickly and use these insights to enhance service quality without wasting time going through full transcripts.
Better reporting smarter adjustments
AI enriches standard reports, allowing you to view sentiment averages across call logs, extensions, and queues. Get a real-time pulse on performance and make adjustments with confidence.
Need further information
3CX StartUP by Tronic Cloud CIS (Critical Information Summaries) Click here
Please click the button below to make an enquiry and have our team call you back.
You can also email our team at sales@tronic.com.au or give them a call on 1300 788 718
Your 3CX AI reporting questions answered…
What does 3CX AI Reporting include?
AI Reporting includes call transcription, voicemail transcription, summaries, and sentiment analysis. Voicemail transcription is now included in the PRO edition, while full call transcription and analytics require the ENT edition. Each transcribed call or voicemail is summarized with a sentiment score, giving you insights into caller mood and overall interaction quality across queues, ring groups, and agents.
What's required to access AI reports?
An 3CX Enterprise edition license is required if you want to access full call transcription and analytics AI Reporting – including sentiment and summary features. In the PRO edition license, Voicemail transcription is included.
How does sentiment analysis benefit my business?
Sentiment analysis allows you to see trends in customer satisfaction by displaying average sentiment scores for specific agents, queues, and ring groups. This helps you understand how customers feel about their interactions and identify areas for improvement.
How can sentiment scores help with agent training?
By viewing sentiment scores for individual agents, managers can identify strengths and areas needing support. High scores indicate positive interactions, while lower scores can highlight areas for targeted coaching.
Which reports now include AI enhancements?
When AI is enabled, these reports include AI summaries and sentiment scores:
Call Log: Shows transcription, summary, and sentiment score per call.
Extension Statistics: Includes average sentiment score with filtering options.
Ring Groups: Displays sentiment score aggregated by ring group.
Queue Answered Calls by Waiting Time: Shows sentiment scores for calls serviced after specific wait times.
What is OpenAI Whisper and how does it work in 3CX?
3CX now offers three transcription options to suit your needs: Google, 3CX, and OpenAI. Choose the provider that fits your business requirements.
Web client
The 3CX Web Client is essentially a dashboard or control panel, that combines all the call and communication features that you need to connect with your colleagues, partners and customers from your browser. The Web Client has complete telephony functionality and gives access to audio and video calls, call hold, transfer and conferencing, access to IP phones, chat functionalities and file transfers.
iOS and Android applications
3CX StartUp is built for mobility, with iOS and Android apps that keep your team connected without tying them to the office building. Make and receive calls using your office number, chat with co-workers or start a video call on the fly. Ensure your customers are never left hanging. Respond to their calls, Facebook, SMS or live chat messages from anywhere, from the web client or your smartphone.
Video Conferencing
Integrated, Video Conferencing
Video conferencing has become an essential part of daily business communications. Whether its to catch up with a team member who is travelling or to give a sales presentation, no one can argue that it’s become a part of the norm. 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication. Video conferences can be easily launched through the 3CX web client, mobile apps or PC application.