When it comes to voice quality on VoIP/SIP it all comes down to your internet connection. The better the internet connection the better voice quality and better experience you’ll get from Tronic Cloud or any voip service for that matter.
We recommend allowing a minimum speed of 90 Kbps (upload and download) per concurrent call.
For example, for 10 concurrent calls, you will need 900Kbps of internet bandwidth (upload and download).
You can learn more about this in our Bandwidth Requirements article.
Connections such as NBN, ADSL, Cable, Ethernet and Fiber-Optic connections will typically work well.
We even have a lot of clients on dedicated 4G internet connections.
Testing your connection
In practice, the speed of your internet connection will vary by area. We recommend that you Test Your Connection to determine the actual capacity of your internet connection.
You can test your internet speed using online tools such as www.speedtest.net
We also have a more detailed test if required.
Quality of Service (QoS)
Quality of Service is a feature of most modern routers that priorities certain types of traffic over others.
For instance, if your VoIP service is sharing the same connection as other general internet usage, your a QoS capable router may prioritise your calls bandwidth requirements over other internet use.