Port Your Business Numbers to Tronic Cloud
Keep the phone numbers your customers already know. Tronic ports local, national and 13/1300/1800 numbers from most Australian carriers onto our cloud PBX, SIP trunks and hosted phone services — with clear pricing and managed cutovers.
Bring your existing numbers with you
Tronic can port phone numbers from most Australian carriers and VoIP providers — including Telstra, Optus, Vodafone, AAPT, Vocus, Symbio and NetSIP. Once a number lives on Tronic it works with any Tronic extension, fax service or Hosted PBX.
Transparent, once-off porting costs
A single once-off fee applies to transfer each number or group of numbers. After a number is ported there is no ongoing cost — unless you exceed the DIDs included on your plan.
| Port type | What it covers | Fee |
|---|---|---|
| Category A | Single / standalone numbers (simple port) | $35 per number |
| Category C | Complex ports — ISDN/PRI, number ranges, Telstra DOT | $250 per port |
| 13 / 1300 / 1800 | Inbound number ports | $65 per number |
| Excess DIDs | Numbers beyond your plan’s included DIDs | $0.75–$2.00 /number /month |
| Port rejection | Applies when submitted details don’t match the losing carrier (Cat A & C) | $25 per number |
Which category is my number?
Most ports fall into one of three types. The category determines the fee and the typical timeframe.
Category A
Single numbers on PSTN fixed lines, NBN phone ports, or most VoIP providers — with no complex services on the line.
- Simple, standalone numbers
- Typical time: 1–2 weeks
- $35 per number
Category C
Numbers delivered over ISDN/PRI, number ranges (10-range, 100-range), or numbers ported from Telstra DOT — even a single number.
- Complex or ranged services
- Typical time: 4–8 weeks
- $250 per port
13 / 1300 / 1800
Inbound and toll-free numbers ported from your current provider onto Tronic’s inbound platform.
- Inbound / toll-free numbers
- Typical time: 1–2 weeks
- $65 per number
If any number on a port needs Category C, we recommend porting all numbers together as a single Category C order so they cut over at once.
From request to live number, step by step
Submit your details
Complete a Port Authority form and provide a recent copy of your phone bill so we can verify the account.
We lodge the port
Tronic submits the request to your losing carrier. Carriers have different agreed turnaround times.
Port approved & scheduled
Once approved, a cutover date and time is allocated. In some cases you can nominate your own cutover window.
Cutover
Your number moves from the old carrier to Tronic. Downtime is usually only a few minutes per number, and rarely up to 4 hours.
Live on Tronic
The number appears in the DID list of your Tronic portal, ready to use with any extension, fax or Hosted PBX service.
What can push a port to Category C
A “complex service” is a feature or add-on that prevents a standard Category A port. These usually need to be removed from the line first, or the number must be ported as Category C.
Hunt groups
The line or number is part of a line-hunt group — it must be removed from the group first (calls can be diverted in the meantime).
ADSL on the line
An ADSL internet service on the line must be moved to another line or removed before the number can port.
Faxstream
A Faxstream service on the line must be removed before porting.
ISDN delivery
Numbers delivered over ISDN must be ported as Category C.
Telstra DOT
Numbers ported from Telstra DOT are Category C, even for a single number.
Number ranges
10-number, 100-number and larger ranges are processed as a single Category C port.
What to know up front
What can delay a port
Incorrect details that don’t match the losing carrier’s records, complex services on a Category A line, and slower carrier turnaround times are the most common causes of delay or rejection.
Associated services disconnect
After a port-in completes, the old telephone service ceases. Anything else on that line — such as broadband or monitored security — will be disconnected. Check for early-disconnection fees with your provider.
Rejection fees add up
A rejection fee of $25 per number applies for Category A and C when details don’t match. Rejections restart the process, so for large ranges the cost can be substantial — please make sure every detail is correct before submitting.
Emergency port reversal
If a just-completed port needs to be reversed, an emergency reversal is sometimes possible within a very short window (hours) and carries a cost. Contact support immediately if you need one.
Common porting questions
Where do I find my account number for the Port Authority form?
For standard geographic numbers (02, 03, 07, 08) and 13/1300/1800 numbers, it is the account number shown on your bill. You’ll need to provide a copy of your phone bill for verification.
Will my number have any downtime during the port?
During the cutover window, while the number moves from your losing carrier to Tronic, it is briefly unreachable. Downtime is normally only a few minutes per number, and on rare occasions up to 4 hours.
What happens once my number is ported?
The number is listed in the DID (Direct In Dial) page of your Tronic portal and behaves like any other Tronic number — usable with any Tronic extension, fax or Hosted PBX service.
Can I port my number away from Tronic later?
Yes — you can port away at any time. Your new carrier may ask for the account number shown on your Tronic invoice. Please contact your new carrier for their process.
If a port is rejected, am I still charged?
A rejection means the details provided don’t match the losing carrier’s records, or complex services need removing first. A $25-per-number rejection fee applies for Category A and C, and the process restarts from the beginning — so accuracy up front matters, especially on large ranges.
Ready to port your numbers?
Send us your details and a recent bill and we’ll get your port underway. Our team will confirm the category, fee and cutover timeframe before anything happens.