| Features & Inclusions |
P.A.Y.G.
Pay as You Go
|
| Plan Name |
02-LINE PBX |
| Monthly Fee
Price includes GST. (No surcharge for Visa, Mastercard or AMEX)
|
$24.95/mo
|
| Included Australian Phone Numbers
In any of our available phone number locations
|
2 |
| Included Extensions
An extension allows you to connect a phone to your Hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions.
|
2 |
| Included Lines
The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls
|
2 |
| Local/National Call Rate
|
10c per call |
| Australian Mobile Rate
|
8c/min |
| 1300 Outbound Rate
|
28c per call |
| |
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| Hosted PBX Account Creation
|
Free |
|
New standard phone numbers in our available number locations.
|
2x Free |
| Standard Number Porting
Bring your existing numbers to Tronic
|
See terms and conditions |
| Special Number Porting or Setup
New or ported 1300, 1800, or international numbers
|
See Option Pricing |
| Superior Voicemail
Voicemail to E-mail, and Voicemail to SMS.Includes free voice to text transcription
|
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| Main-number Callback
Connect return callers to the person they spoke to last automatically
|
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| Smart Call Confirm
Manage calls diverted to your mobile with ease and flexibility
|
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| Desk Phones
Choose from any of the handsets in our Online Shop.
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| Cordless Phones
Choose from any of the cordless handsets in our Online Shop.
|
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| Smart Phones & Tablet Apps
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| Softphones (PC & Mac)
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| Call Transfer
Transfer between extensions or even to a call queue or external mobile number
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| Call Hold
Place callers on hold at the touch of a button.
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| Ring Groups
Have multiple extensions ring at once
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Call Conferencing
Host conference calls with callers both on your PBX and externally.Optionally works with our Conference Phones |
|
Premium PBX Features
$2 per premium feature or discounted price to enable all features
|
| Time Switches
Automatically switches incoming calls to voicemail or diverts them outside of normal hours
|
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| Interactive Voice Response Menus (also known as auto attendant)
A push-button voice menu, i.e Press 1 for sales, or 2 for support
|
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Call Queues
Callers can wait on hold listening to music or promotional messages until they are answered
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| Call Parking
Park calls and pick them up from another extension.
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| Call Pickup (*98)
Pick up someone else’s ringing extension.
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| Busy Light Function (BLF)
Look at the speed dials on your phone to determine if someone is on a call
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Customisable hold music
Upload MP3 hold music or promotional messages
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ACD Queue Stats
Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more
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Fax to E-mail
Replace your existing fax machine with our fax to e-mail service.
|
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SMS Messaging
Send SMS Messages from our portal or email to SMS
|
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| Direct Support Number, 1300 799 095 |
1300 799 095 |
| Service Management
Our team will assist with configuration changes.
|
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| Priority Support
Priority support for Enterprise customers
|
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| 99.99% Uptime SLA
Service Level Agreement
|
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| Account Manager
An account manager who knows your Hosted PBX configuration inside out
|
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| Additional Australian Phone Numbers
For phone numbers added after all inclusions have been used
|
$2/mo per number |
| Call Recording
Record all inbound and outbound calls made on your PBX
Includes 1GB recording storage – Additional storage $1/GB/mo
|
$10/mo |
| 1300 and 1800 Numbers
Allow your customers to call you for free, or at the cost of a local call from anywhere in the country
|
See Pricing |
| International Phone Numbers
Be reachable internationally with an overseas phone number
|
See Pricing |
