Automate greetings, route calls and
CALL MANAGEMENT
The 3CX AI Receptionist answers and routes calls automatically, making sure no inquiry is missed. Powered by OpenAI, it greets callers naturally, collects details and connects them to the right person in seconds.
24/7 availability
Calls are handled instantly, day or night. The AI Receptionist manages questions, takes messages and forwards calls, providing reliable service without extra staff.
VOICE OPTIONS
Choose how your AI sounds with different voices, accents and languages. From English to Greek or Spanish, it adapts to your audience for a natural experience.
Call routing
Set up clear rules for when calls need human support. The AI transfers complex or sensitive cases to the right team, balancing automation with personal service.
AI Receptionist: Multilingual Call Screening & Spam Filtering
Your phone system creates the first customer contact with your business. The 3CX AI Receptionist answers calls instantly, screens callers, and blocks spam before it reaches your team.
Powered by OpenAI, it speaks multiple languages and adapts to your company tone and workflow. It schedules meetings, handles inquiries, routes calls, and captures key details through natural conversations.
For businesses with high call volumes, the AI Receptionist improves customer experience, reduces manual work, and lowers costs for routine call handling.
3CX AI Receptionist
Automate customer service with an AI assistant. It understands natural language to answer questions, filter spam, and route calls 24/7, freeing up your team.
3CX AI Analytics
Turn call data into business intelligence. AI Analytics provides customer sentiment analysis, automatic summaries, and agent performance tracking to improve service.
3CX AI Call Transcriptions
Get fast and accurate call transcriptions with 3CX. Convert recordings into searchable text to simplify compliance, analyze interactions, and support staff training.
Need further information
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Please click the button below to make an enquiry and have our team call you back.
You can also email our team at sales@tronic.com.au or give them a call on 1300 788 718
Your AI Receptionist questions answered…
What is the 3CX AI Receptionist?
It’s an AI-powered virtual receptionist that answers and routes calls automatically using OpenAI integration.
Can it replace a human receptionist?
It can handle routine tasks such as greetings, routing and information capture, freeing human staff to focus on complex or high-value interactions.
Does it work after hours?
Yes. The AI Receptionist provides 24/7 availability, ensuring every call is answered even when your team is offline.
Can I choose the AI’s voice and language?
Absolutely. You can configure voice type, accent and language to match your business image and customer base. The AI is also flexible – if a caller speaks a different language, AI Receptionist recognizes it and responds in that language to guide them politely or explain the available options.
What happens if the AI can’t handle a call?
Fallback routing sends the call to a live agent or voicemail instantly, ensuring no conversation is lost.
Is it secure?
Yes. All communication between 3CX and OpenAI uses encrypted HTTPS and administrators maintain full control of API keys and access.It’s an AI-powered virtual receptionist that answers and routes calls automatically using OpenAI integration.
Does it support chat as well as voice?
Currently, 3CX AI Transcription only supports voice interactions.
How long can each AI call last?
The current maximum duration is 3 minutes per call.
Web client
The 3CX Web Client is essentially a dashboard or control panel, that combines all the call and communication features that you need to connect with your colleagues, partners and customers from your browser. The Web Client has complete telephony functionality and gives access to audio and video calls, call hold, transfer and conferencing, access to IP phones, chat functionalities and file transfers.
iOS and Android applications
3CX StartUp is built for mobility, with iOS and Android apps that keep your team connected without tying them to the office building. Make and receive calls using your office number, chat with co-workers or start a video call on the fly. Ensure your customers are never left hanging. Respond to their calls, Facebook, SMS or live chat messages from anywhere, from the web client or your smartphone.
Video Conferencing
Integrated, Video Conferencing
Video conferencing has become an essential part of daily business communications. Whether its to catch up with a team member who is travelling or to give a sales presentation, no one can argue that it’s become a part of the norm. 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication. Video conferences can be easily launched through the 3CX web client, mobile apps or PC application.