3CX AI TRANSCRIPTION
COST AND TIME SAVING

Make Enquiry!

COST-EFFECTIVE

3CX Transcription can scale with your license. PRO licenses enable voicemail transcription, while ENT unlocks full-call AI Transcription, no add-ons or external APIs required.

Team efficient

With instant transcripts, staff can search by keyword, follow up on key points and share summaries without replaying recordings. Teams save time on admin work and focus on customers instead.

DATA CONTROL

Your data stays secure with your on-premise or cloud setup that follows GDPR and privacy standards. Reports and timestamps help show service quality and compliance.

AI call insights

The AI engine identifies speakers and tracks sentiment trends, giving managers insight into customer satisfaction and team performance directly in the Admin Console.

Stereo recording – know exactly who said what

3CX now supports reliable diarization, capturing each side of a call on separate tracks. This allows the system to know exactly who said what with 100% accuracy. Unlike other transcription tools that guess speakers, 3CX diarizes conversations reliably by separating both audio channels. This reduces AI processing load, lowers running costs and ensures transcripts are always correct. You’re no longer left guessing, every call is logged with perfect speaker identification.

Calls are automatically transcribed using Google, OpenAI or 3CX AI technology, fully built into your system for full control. You can run transcription on the 3CX Cloud or your own server. Both options keep data private, avoid third-party sharing and remain cost-efficient. Over time, transcripts form a searchable knowledge base stored as vectors, helping receptionists and teams find information instantly. It offers great efficiency to companies that rely on such evidence in a court of law or customer disputes.

100% Accuracy Captured

3CX AI Transcription converts calls and voicemails into 100% accurate written transcripts. Meetings, customer support, or team discussions are auto recorded and transcribed within your 3CX system.

Secure Deployment

Deploy the 3CX Transcription Engine locally for maximum data control or run it in the cloud for flexibility. With support for on-premise infrastructure, GPU acceleration and encrypted connectivity, you can balance performance and compliance in any setup.

Summary of Calls

3CX AI Transcription provides written summaries of each call. Key points, action items, and follow-ups are highlighted automatically, helping teams review conversations quickly without replaying recordings.

Need further information

3CX StartUP by Tronic Cloud CIS (Critical Information Summaries) Click here

Please click the button below to make an enquiry and have our team call you back.

You can also email our team at sales@tronic.com.au or give them a call on 1300 788 718

Your AI Transcription questions answered…

It’s a built-in feature that automatically converts voice calls and voicemails into text, available through the 3CX Admin Console.

Voicemail transcription is available with PRO licenses and full call transcription requires an Enterprise license.

Yes. Administrators can enable transcription for specific departments, queues, or users.

All transcripts are stored securely in 3CX Reports. If enabled, users also receive them by email.

Yes. You can enable the 3CX Transcription Engine locally or run it in the cloud, depending on your infrastructure.

Absolutely. All data stays within your 3CX environment with encrypted communication and access control.

Yes. You can select your preferred language directly in the Admin Console.

Yes. Reports, speaker detection and sentiment analysis provide insights into communication quality and customer satisfaction.

Web client

The 3CX Web Client is essentially a dashboard or control panel, that combines all the call and communication features that you need to connect with your colleagues, partners and customers from your browser. The Web Client has complete telephony functionality and gives access to audio and video calls, call hold, transfer and conferencing, access to IP phones, chat functionalities and file transfers.

iOS and Android applications

3CX StartUp is built for mobility, with iOS and Android apps that keep your team connected without tying them to the office building. Make and receive calls using your office number, chat with co-workers or start a video call on the fly. Ensure your customers are never left hanging. Respond to their calls, Facebook, SMS or live chat messages from anywhere, from the web client or your smartphone.

Video Conferencing

Integrated, Video Conferencing

Video conferencing has become an essential part of daily business communications. Whether its to catch up with a team member who is travelling or to give a sales presentation, no one can argue that it’s become a part of the norm. 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication. Video conferences can be easily launched through the 3CX web client, mobile apps or PC application.