Think of it as an AI-powered virtual receptionist that works as an extension of your team. It connects directly to your Nookal software to answer patient calls, book and manage appointments in your Nookal calendar, and answer common questions about your practice, such as locations, opening hours, and services.

Not at all. Our AI agents are designed to enhance your front desk’s productivity, not replace them. By handling repetitive tasks like routine appointment bookings and after-hours calls, the AI frees up your valued staff to focus on higher-value work, such as providing excellent in-person care to the patients in your clinic and managing more complex administrative tasks.

The integration with Nookal dramatically improves patient satisfaction by offering 24/7 convenience. It eliminates call wait times, allows patients to book appointments directly into your live Nookal calendar whenever they want, and provides instant answers to their questions, ensuring they receive a professional and efficient experience on every call.

Yes. The AI is trained to handle multi-step conversations. For example, a patient can say, “I need to book a 45-minute physiotherapy appointment with Jane at your Richmond clinic for next Tuesday afternoon.” The AI will check Jane’s live Nookal calendar at that specific location and find a suitable time. If a patient requires clinical advice or asks to speak to a human, the call is seamlessly transferred to your front desk.

Our integration is deep and seamless. The AI connects directly to your Nookal API to:

• Check real-time calendar availability for specific practitioners and locations.
• Book, cancel, and reschedule appointments instantly in the calendar.
• Identify existing patients from their caller ID to speed up the booking process.
• Ensure all information is synced perfectly, with no manual data entry needed from your staff.

Yes, absolutely. Security is fundamental to our design, and we have built the system specifically to protect sensitive patient information when interacting with the Nookal V3 GraphQL API.

Our approach is centered on two key principles:

1. We Never Store Your Patient Data: Our system is built on a “pass-through” basis. This means we never permanently store sensitive patient details on our servers. Information needed for a task—like a name or phone number to book an appointment—is used in real-time and then instantly and automatically purged once the action is complete.
2. Secure, Encrypted Connections: Every step of the process, from the voice agent through our secure integration platform used to Nookal’s API, uses encrypted, industry-standard protocols. This ensures that the data is protected while in transit.

This multi-layered approach of not storing data while using secure, modern API connections provides robust protection for your practice and your patients’ privacy.

Our AI agent is designed to be a powerful assistant to your team, not a replacement. Its primary role is to handle the tasks it’s trained for, like Nookal bookings and standard FAQs.

If a caller asks a question beyond its scope—such as a request for specific clinical advice—the AI will seamlessly activate its ‘Enquiry’ option. It will then professionally record the patient’s detailed question and inform them that their message has been captured.

The captured enquiry is then instantly sent via email to the correct destination, whether that’s your central admin team or a specific practitioner. This process guarantees that every call is actioned and no patient query gets lost, all while allowing your team to manage follow-ups in a structured and efficient way.

Yes. You can select from a wide variety of natural, human-like voices to find the perfect match for your practice’s brand and patient demographic. Whether you need a calm and reassuring tone for a psychology practice or an upbeat and energetic voice for a sports physio clinic, we can customise the AI to represent you perfectly.

Of course. Here is a 9th FAQ crafted from the information you provided, written in a professional and benefit-focused tone that matches the previous answers.

9. What about ongoing support and future improvements after the system is live?

Our monthly subscription model is designed specifically to ensure your AI agent never becomes outdated. We view our service as a continuous partnership, not a one-time setup. The world of artificial intelligence moves incredibly fast, and our commitment is to keep your practice at the forefront of this technology.

Your subscription includes:

• Proactive Model Upgrades: As newer, smarter AI models are released, we upgrade your agent’s core “brain.” This means it will continually improve its ability to understand patients and handle conversations in a more human-like manner.
• Voice and Audio Enhancements: We are always sourcing the latest in text-to-speech technology. When more realistic and natural-sounding voices become available, we will update your agent to ensure it always represents your practice with the highest quality audio.
• Process Optimisation & Support: We continuously monitor your agent’s performance to identify opportunities for improvement. If a better, faster way to handle a task (like a complex Nookal booking) emerges, we will implement it. This, of course, includes ongoing technical support to resolve any issues that may arise.

In short, we handle the technology so you can focus on your practice, confident that your AI virtual receptionist will always be the best it can be.