Cloud Softphone Usage Guide
To place a call, select the icon from the menu bar, enter the phone number you wish to dial, then press the icon.
When the call is established, you will see the
Mute and Hold
You can mute your microphone while in a call, by pressing the Mute button. To unmute, press the button again
To place a call on hold, press the Hold button. To resume the call, press this again.
While you’re in an active call, you can transfer the other party to another PBX extension or external number.
To do so, press either the Transfer or Att Transfer button.
- Transfer: Conducts a blind transfer, that will send the call directly to the destination party
- Att Transfer: Conducts a warm transfer, connecting you to the destination party to introduce the call before putting the caller through
Initiating a transfer will automatically put the original caller on hold and display the dial pad. Enter the number of the destination party, then press the Transfer button or the Dial icon, depending on your transfer type.
If you’re performing an attended transfer, you will connect to the target party and can either press Transfer to pass the call to them, or Cancel to return to the original caller.
ACCEPTING OR DECLINING A CALL
You can Answer, Ignore or Reject incoming calls just by clicking on the desired option when the call comes through. Ignoring a call will just mute the ringtone until the call is naturally sent to voicemail after certain time.
Rejecting a call will forward it to your voicemail.
Monitoring Other Extensions
You can use Cloud Softphone to see whether other extensions on your PBX are available, on a call, or currently ringing. To do so, select the star icon from the menu bar
Click the Menu option, then choose Edit to enter edit mode and click the + button to add a new extension
Enter a name for the extension, then provide the full extension number, including the prefix. This can be retrieved from the My Account Portal, by selecting PBX Extensions, then clicking Edit on an extension. If the target phone is already registered, you can find this in the Status field, as below:
If the target phone is not currently registered, you can retrieve this from the Register Username field.
Enable the Busy Lamp Field option, then click the tick to save (Android), or press the save button (iPhone).
To Check VoiceMail from Cloud App:
To access your voicemail messages and/or record your voicemail greeting you either need to dial *97 from the app or edit the settings to display the voicemail button on the dialing screen.
If you have setup a password which is not set by default, you will be asked to enter your extension voicemail password followed by the # button (1234# by default).
To add voicemail button to Favourites/Quick Dial screen
Android and IOS/Apple
To add voicemail button to favourites/quick dial screen as per below picture. This will quickly access voicemail with one button press
To add. Start by selecting the star icon from the menu bar at top or bottom of screen depending on what phone you have.