Your AI Virtual Receptionist
for Nookal

Think of it as an AI-powered virtual receptionist that works as an extension of your team. It connects directly to your Nookal software to answer patient calls, book and manage appointments in your Nookal calendar, and answer common questions about your practice such as locations, opening hours and services.

Not at all. It is designed to enhance your front desk, not replace it. By handling repetitive tasks like routine bookings and after-hours calls, the AI frees your team to focus on higher-value work — excellent in-person care and more complex admin.

The Nookal integration offers 24/7 convenience. It removes call wait times, lets patients book straight into your live Nookal calendar whenever they want, and gives instant answers — a professional, efficient experience on every call.

Yes. It handles multi-step conversations — for example, “book a 45-minute physio appointment with Jane at your Richmond clinic next Tuesday afternoon.” It checks Jane’s live Nookal calendar at that location and finds a suitable time. If a caller needs clinical advice or a human, the call is transferred to your front desk.

Deeply. The AI connects to your Nookal API to check real-time availability for specific practitioners and locations, book, cancel and reschedule instantly, identify existing patients from caller ID, and keep everything synced — with no manual data entry from your staff.

Yes. Security is fundamental. We never permanently store patient data — information needed for a task is used in real time and instantly purged once complete. Every step, from the voice agent to the Nookal V3 GraphQL API, uses encrypted, industry-standard connections.

If a caller asks something beyond its scope — like specific clinical advice — the AI activates its Enquiry option, records the detailed question, and instantly emails it to the right person or team, so no patient query is ever lost.

Yes. Choose from a wide range of natural, human-like voices to match your practice and patient demographic — calm and reassuring for a psychology practice, or upbeat for a sports-physio clinic.

Our monthly subscription keeps your agent current. It includes proactive upgrades to newer, smarter AI models, the latest natural-sounding voices, ongoing process optimisation, and technical support — so your AI receptionist is always the best it can be.