3CX StartUp
Enterprise Features, Smaller Price
Enterprise-grade, cloud-native unified communications for smaller organisations. Each customer sits in a segmented, independent group on a shared server — with dedicated lines, numbers and an itemised bill each month.
Shared Power, Independent and Secure
Until now every 3CX install was dedicated. StartUp is our shared-instance solution for smaller companies (typically 2–30 users), while Dedicated suits larger or more complex needs. You get the same 3CX features at a highly reduced price.
- Hosted in Amazon Cloud (AWS)
- Enterprise-grade security
- Dedicated SIP trunks & itemised billing
- Config backups & nightly server snapshots
- Tronic handles hosting, backups & security
Everything You Get with 3CX StartUp
One simple plan with the features smaller teams actually need.
Cloud & Security
AWS hosting, enterprise-grade security, nightly snapshots and config backups.
Calling
Ring groups, multi-level IVR / auto attendant, call parking and hot desking.
Apps
Mobile & desktop apps, web client (phone in the browser) and BLF.
Call Centre
Call queues, listen / whisper / barge in, switchboard and call reports.
Voicemail
Voicemail to email, voicemail to text, and click-to-call / click-to-meet.
Video & Meetings
Internal video calls, external web conferencing, 3CX Talk / Meet links.
Messaging
Team chat, website live chat, SMS via Tronic, presence & status profiles.
Routing
Holiday & business-hours routing and call recording.
Provisioning
Plug & play IP deskphone provisioning and dedicated SIP trunks.
One Extension, Every Device
Every user gets a mobile app, web client, desktop app and the option of a physical deskphone — all sharing the same extension. Staff can work from home without impacting customer service or sales.
- Intuitive web client — a phone in your browser
- Windows & Mac desktop apps
- iOS & Android mobile apps
- Status, messaging, web conferencing & live chat
Build Your Plan — Easy as 1, 2, 3, 4
Simple, transparent pricing. Mix the components your team needs — we take care of the rest.
Choose your call plan
Pick how you pay for calls — priced per channel, per month.SIP Channel — INCLUDED
- Local, STD & national calls included
- Australian mobile calls included
- 1300 outbound calls included
- Fair use & usage policy applies
SIP Channel — PAYG
- Local / STD / national: 6c per minute
- Australian mobile: 13c per minute
- 1300 outbound: 26c per call
- Only pay for the calls you make
How many SIP trunk channels do you need?
A SIP trunk is the modern version of a phone line — the connection between your system and the world. Each channel supports one simultaneous incoming or outgoing call. Every 3CX StartUp solution comes with a Tronic SIP trunk included as standard; add channels for the number of calls you need at once.
PAYG or INCLUDED — which should I choose?
Choose a fixed monthly rate with calls included, or a smaller monthly fee and pay per call.
INCLUDED — $40 per channel / month with local, STD, national, Australian mobile and 1300 outbound calls included (fair use applies).
PAYG — $10 per channel / month plus calls: local / STD / national 6c per minute, Australian mobile 13c per minute, 1300 outbound 26c per call.
Add your users
One user for each person who needs an extension.Per User / Extension
- IP deskphone port (hardware not included)
- Web client & Windows / Mac app
- iOS or Android softphone
- One extension across every device
How many users will be on the system?
A user is any extension that needs its own number — five staff means five users. Each user gets an IP deskphone port (hardware not included), the web client, the Windows / Mac app and an iOS or Android softphone. Users are $5.00 per user / extension per month.
Add your numbers
DID / phone numbers for your business.Per DID / Phone Number
- 1 FREE DID for each line you add
- Direct-dial numbers for any user
- Port your existing numbers
- Porting: $20 Cat-A / $200 Cat-C
How many DID / phone numbers do you need?
A DID (Direct In Dial) is an advertised number people call to reach your business — it can ring a group or a single user. Numbers are $0.75 per month each, and you get 1 FREE DID for every line you add (two lines = two numbers). We can port your existing numbers too: $20 for a Cat-A port and $200 for a Cat-C port. More porting information.
Each 3CX StartUp solution includes one Tronic SIP trunk as standard. Add channels, users and numbers to suit your team.
Web Client & Mobile Apps
The 3CX Web Client puts full telephony in your browser, while the iOS & Android apps keep your team connected on the move — calls, chat, video and live chat from anywhere.
Need a Deskphone?
3CX StartUp works with leading IP deskphones — plug & play provisioned by Tronic.
Looking for CRM or Microsoft Integrations?
Upgrading from 3CX SMB / StartUp to Professional or Enterprise adds advanced call-centre features, AI integrations and dedicated installations — with no per-user licensing fees.
| Feature | 3CX SMB / StartUp | 3CX Professional / Enterprise |
|---|---|---|
| Call centre features | Basic call routing and management | Advanced call-centre functions — priority levels, tiered queues, skill-based routing and SLA management |
| AI integration | Limited or no AI features | Enhanced AI — automated call routing, real-time transcription and predictive analytics |
| Installation | Standard / shared installation | Option for dedicated installation for optimised performance and reliability |
| User licensing | May involve user-based licensing fees | No user licensing fees; unlimited users under one model |
| Scalability & performance | Suited to smaller operations with lower call volumes | Built for larger deployments with high call volumes |
More 3CX from Tronic
Keep exploring the 3CX range.
Connect your team and customers with 3CX StartUp
Click below to make an enquiry and our team will call you back — or email sales@tronic.com.au or call 1300 788 718.
3CX StartUp by Tronic Cloud CIS (Critical Information Summaries) — view here.
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