3CX StartUp by Tronic Cloud

CONNECT YOUR TEAM & CUSTOMERS with 3CX StartUp by Tronic Cloud

Thanks to 3CX StartUp Edition, features only available to Enterprise customers can now be utilised by smaller organisations, that still need Cloud Native and unified communication features 3CX provides.

  • Hosted in Amazon Cloud (AWS)
  • Enterprise Grade Security
  • Dedicated SIP trunks and itemised billing
  • Configuration Backups and server nightly snapshots
  • Ring Groups
  • Multi-level IVR / Auto Attendant
  • Mobile & Desktop Apps
  • Web Client (phone in browser)
  • Call queues & call centre features
  • Listen in, Whisper, Barge in
  • Plug & play IP Desk phone provisioning
  • Busy Lamp Field (BLF)
  • Each user gets Voicemail & Voicemail to email
  • Voicemail converted to text
  • Video Calling User to User internally
  • Video Web Conferencing – external users (Video or Audio) Like Zoom or Teams
  • 3CX Talk / Meet Links
  • Messaging
  • Call Reports
  • Team Chat/Messaging
  • Website Live Chat from your website
  • WhatsApp Integration
  • Holiday & Business Hours Routing
  • Call Recording
  • SMS & MMS
  • More coming soon

What is 3CX StartUp?

Until now, all 3CX installs were dedicated. Now with 3CX StartUp Edition, we have a choice of shared or dedicated servers. StartUP is our shared instance solution for smaller companies, whilst Dedicated is for larger or more complex telephony requirements.

Typically, 3CX StartUp is designed for customers in the 2-30 user space.

The benefit of 3CX StartUp is it’s on a shared server, but each customer is on a segmented group, that’s completely independent of each other. This means that StartUp customers can leverage the same 3CX features, but at a highly reduced price.

With Tronic 3CX StartUP each customer still gets dedicated lines, phone numbers and an itemised bill each month. We even take care of the technical side of things such as hosting, backups and security to name a few.

Need a Deskphone?

Unified Communications

3CX Startup Your Unified Communications Solution Made Easy

3CX StartUp is a complete, unified communications solution, meaning it goes beyond just phone calls to include features like intuitive web client, PC application, IOS & Android smartphone apps, messaging/chat, video calls, live chat, web conferencing, email and more.

That’s right, all user get a mobile application, web client, PC or Mac application and even the option to add a physical deskphone. All sharing the same extension number. Users also have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat & talk with external clients/visitors, fax & voicemail to email to name a few. Staff now can work from home without impacting customer service levels or sales.

Web client

The 3CX Web Client is essentially a dashboard or control panel, that combines all the call and communication features that you need to connect with your colleagues, partners and customers from your browser. The Web Client has complete telephony functionality and gives access to audio and video calls, call hold, transfer and conferencing, access to IP phones, chat functionalities and file transfers.

iOS and Android applications

3CX StartUp is built for mobility, with iOS and Android apps that keep your team connected without tying them to the office building. Make and receive calls using your office number, chat with co-workers or start a video call on the fly. Ensure your customers are never left hanging. Respond to their calls, Facebook, SMS or live chat messages from anywhere, from the web client or your smartphone.

Video Conferencing

Integrated, Video Conferencing

Video conferencing has become an essential part of daily business communications. Whether its to catch up with a team member who is travelling or to give a sales presentation, no one can argue that it’s become a part of the norm. 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication. Video conferences can be easily launched through the 3CX web client, mobile apps or PC application.

WE TAKE CARE OF THE REST

EASY AS 1 2 3 4

A SIP trunk is the modern version of a phone line. One SIP trunks can have one or multiple Channels. A SIP trunk is simply the connection between your system and the world. A SIP channel is the capability to support one incoming or outgoing call.

Each 3CX StartUp solutions comes with a Tronic SIP Trunk Included as standard.

You then have the option to Include outbound phone calls for a fixed rate per month. This is our INCLUDED plan.

Or you can pay a smaller monthly fee and have a PAYG plan where calls are charged on a per call bases.

1x PAYG channel is $10 per month plus any calls made

3CX PAYG Call rates:

Local/STD/National Call Rate: 6 cents per minute

Australian Mobile Call Rate: 13 cents per minute

1300 Outbound Call Rate 26 cents per call

PAYG CRITICAL INFORMATION SUMMARY

or

1x INCLUDED SIP Channel is $40 per month including calls to

Local/STD/National Calls: INCLUDED

Australian Mobile Calls: INCLUDED

1300 Outbound Calls: INCLUDED

*NOTE: Fair use and Usage policy apply.  INCLUDED CRITICAL INFORMATION SUMMARY

This is the easy part. A “user” is any extension on the 3CX that needs an extension number. For example, if your business has 5 staff, then you would need 5 users.

Each 3CX StartUp user gets an IP desk phone port (hardware not included), web client, PC Application and either an IOS or Android soft phone client/application.

These are priced at $5.00 per user/extension per month

A DID number or a Direct In Dial Number is basically an advertised phone number that people can call your business externally. This can ring to a group of extensions or a single extension/user.

Generally, a business will have a main advertised phone number and a fax number.

Then some other businesses have users that need to be contacted directly, without being transferred from a receptionist. These users then can have a dedicated DID number. You can nominate all users on the system to have a direct DID number, or only some users. This is up to you.

These are priced at $0.75 cents per month, per DID or phone number on your account

NOTE: That you’ll get 1 FREE DID phone number for each line you add.So add to lines get 2 DID/phone numbers

We can even port your existing number from a different provider to your Tronic 3CX StartUp.

The discounted 3CX porting cost for this is $20 for a Cat-A port and $200 for a Cat-C port. More porting information ->

Need further information

3CX StartUP by Tronic Cloud CIS (Critical Information Summaries) Click here

Please click the button below to make an enquiry and have our team call you back.

You can also email our team at sales@tronic.com.au or give them a call on 1300 788 718

Looking for CRM or Microsoft, 3CX integrations?

Upgrading from 3CX SMB to Professional or Enterprise enhances your VoIP solution with advanced call centre features, AI integrations, and dedicated installations. These editions offer improved scalability, reliability, and better customer experience without user licensing fees, ideal for growing businesses. For a couple of seconds
Upgrade from 3CX SMB to Professional/Enterprise for advanced call centre features like priority levels, tiered queues, and AI integrations. Enjoy dedicated installations, seamless scalability, and no user licensing fees for a robust, high-performance VoIP solution perfect for growing businesses.

FEATURES

3CX SMB

3CX PROFESSIONAL/ENTERPRISE

Call Centre Features

Basic call routing and management

Advanced call centre functions including priority levels, tiered queues, skill-based routing, and SLA management

AI Integration

Limited or no AI features

Enhanced AI integrations such as automated call routing, real-time transcription, and predictive analytics

Installation

Standard/shared installation

Option for dedicated installation ensuring optimised performance and reliability

User Licensing

May involve user-based licensing fees

No user licensing fees; unlimited users under one pricing model

Scability & Performance

Suitable for smaller operations with lower call volumes

Designed for larger deployments with high call volumes and enterprise-level performance