A reference of feature codes and service numbers
|
Dialling Code |
Feature |
Description |
|
*101 |
Page Extension |
Dial * then the extension number to Page and extension (*101, *102, etc.) |
|
**101 |
Call Steal |
Force-transfer an in-progress or on-hold call from another phone. |
|
*94 |
Page All Phones |
Page all phones on your PBX – |
|
*95XXX |
Call Spy Extension |
Dial *95 then an extension number to Listen to an active call on an extension (for example *95103 for extension 103) |
|
*95 |
Call Spy All Phones |
Listen to any active call on your |
|
*97 |
Voicemail Pickup |
Pick up Voicemail on the voicemail box assigned to your extension |
|
50003 |
Voicemail Login |
Log in to any voicemail box on your PBX (for shared voicemail boxes) |
|
*98XXX |
Call Pickup Extension |
Dial *98 then an extension number to pick up a call ringing on that extension (for example *98102 to pick up a call ringing on 102) |
|
*98 |
Call Pickup All Phones |
Pick up any ringing call on your PBX |
|
1831… |
Caller ID Private |
Dial 1831 then the destination number to call from a private/unlisted number (eg. 18310298888888) |
|
1832… |
Caller ID Show |
Dial 1832 then the destination number to call displaying your number (eg. 18310298888888) – used when your number is usually private |
|
*88XXXX.. |
Caller ID Toggle / Set |
Set the caller ID on your extension to the number specified – see Outbound Caller ID |
|
*20XXXX.. |
Record the call |
*20 Prefix records the call if some other policy (Do Not Record, or Don’t record Incoming or Outgoing calls) is active and Call Recordings is enabled |
|
*21XXXX.. |
Do not record the call |
*21 Prefix prevents the call from being automatically recorded if Record Inbound or Record Outbound policy is active and Call Recordings is enabled |
|
*0 |
Recording Pause/Unpause |
Dial *0 during a call to pause or unpause call recording as long as Call Recording is enabled. If a policy is preventing the call being automatically recorded, *0 will start the recording manually |
|
**0 |
Recording Stop |
Dial **0 during a call to immediately stop and delete the recording. A new recording can be started by dialling *0. Call Recording must be enabled before these codes will work. |
|
50011 |
Conference Line |
Call this number to access conference rooms. |
|
50012 |
Echo Test |
Diagnostic Use – Echo’s everything you say back to you, very handy as a line / internet quality testing tool |
|
*58XXXX |
Queue login |
Dial *58 then a queue ID to join a queue as an agent. |
|
*59XXXX |
Queue logout |
Dial *59 then a queue ID to leave a queue as an agent. This will not work for agents statically added (via the My Account Portal) |
