UNLOCK YOUR BUSINESS
WITH AI REPORTS
3CX SMB (Small Business)
Supports up to 20 users with shared hosting by Tronic in AWS. Gets all core PBX features including voicemail, call parking, auto-attendant, and video conferencing. Missing call recording, CRM integration, hot desking, phone directory, call parking, ring groups, multi-level IVR, includes voicemail transcription. Missing integrations.
3CX Professional
Adds call recording, hot desking, scheduled restore, remote office bridges, SLA alerting, switchboard, wallboard, callback, barge in/listen in/whisper, and call reports. Gets full AI transcription with Google Gemini and OpenAI (voicemail only), plus live chat and chat reports. Video conferencing supports up to 100 participants with polls, PDF sharing, whiteboard, and YouTube integration.
3CX Enterprise
Includes all Professional features plus start/stop call recording rights, skill-based routing, and custom IP phone logo. Video conferencing expands to 250 participants. Full AI transcription with conversation transcription, call summary, call sentiment, speaker diarisation, and AI receptionist. For 16+ SC, adds Grafana/PowerBI reporting, data connectors, remote database logging, onboard video MCU, and built-in failover.
3CX Full Feature List
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Phone System Features |
3CX StartUP |
3CX PRO |
3CX ENT/AI |
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Phone Directory |
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Headset Integration |
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Call Parking / Pickup |
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Call Logging |
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Ring Groups |
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Auto Attendant |
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Inbuilt SBC for Offsite Phones |
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BLF Busy Lamp Field |
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Multi-level IVR |
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Integrated Fax Server |
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VMware / Hyper-V / KVM |
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Custom FQDN |
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Custom SMTP Server |
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Xapi/Call API |
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Custom IP Phone Logo |
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AI Transcription Features |
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Voicemail Transcription |
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VoiceMail Transcription Free by 3CX |
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Google Gemini |
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Open AI |
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Transcription of Conversations |
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Call Summary |
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Call Sentiment |
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3CX Transcription Cloud packages |
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Onboard Transcription Server (16SC+, requires GPUs) |
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Speaker Diarisation (for 3CX Transcription only) |
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AI Agents |
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AI Receptionist |
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Call Center Features |
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Call Recording |
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SLA Alerting |
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Switchboard |
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Wallboard |
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Callback |
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Barge in / Listen in / Whisper |
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Call Reports |
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Hot Desking |
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Scheduled Restore |
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Connect Remote Offices (Bridges) |
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Hotel PBX (Self-managed only) |
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Start / Stop Call Recording Rights |
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Skill-based Routing |
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Video Conferencing |
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3CX Link |
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Polls |
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PDF Sharing |
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Whiteboard |
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YouTube Integration |
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Onboard Video Conferencing MCU (32SC+) |
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Maximum no. of participants |
25 |
100 |
250 |
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Live Chat & Messaging |
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≤ 10 |
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‘3CX Talk’ Link |
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Chat Reports |
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Enterprise features reserved for 16SC+ |
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Multi Company / Multi-Tenant |
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Grafana Reporting / PowerBI |
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Data Connectors |
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Logging to a Remote Database |
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Onboard Video Conferencing MCU (32SC+) |
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Inbuilt Failover |
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Standby License |
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3CX Onboard Transcription Server |
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Need further information
3CX StartUP by Tronic Cloud CIS (Critical Information Summaries) Click here
Please click the button below to make an enquiry and have our team call you back.
You can also email our team at sales@tronic.com.au or give them a call on 1300 788 718
Web client
The 3CX Web Client is essentially a dashboard or control panel, that combines all the call and communication features that you need to connect with your colleagues, partners and customers from your browser. The Web Client has complete telephony functionality and gives access to audio and video calls, call hold, transfer and conferencing, access to IP phones, chat functionalities and file transfers.
iOS and Android applications
3CX StartUp is built for mobility, with iOS and Android apps that keep your team connected without tying them to the office building. Make and receive calls using your office number, chat with co-workers or start a video call on the fly. Ensure your customers are never left hanging. Respond to their calls, Facebook, SMS or live chat messages from anywhere, from the web client or your smartphone.
Video Conferencing
Integrated, Video Conferencing
Video conferencing has become an essential part of daily business communications. Whether its to catch up with a team member who is travelling or to give a sales presentation, no one can argue that it’s become a part of the norm. 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication. Video conferences can be easily launched through the 3CX web client, mobile apps or PC application.