3CX Editions
& Feature Compare
Three simple plans plus StartUp, one powerful communications system. Compare StartUp, Basic, Professional and Enterprise to choose the best fit for your business.
Four Ways to Run 3CX
3CX StartUp
Shared hosting with per-user pricing for up to 20 users — live chat, WhatsApp, video, mobile apps, call queues and basic reporting.
3CX Basic
Dedicated instance from 8SC. Full PBX features including auto attendant, ring groups, multi-level IVR and free voicemail transcription via 3CX Cloud.
3CX Professional
Adds call recording, CRM integration, hot desking, full MS 365 & Google Workspace, call flow designer, switchboard, wallboard and chat reports.
3CX Enterprise
Full AI features — call transcription, sentiment, summaries, AI receptionist, skill-based routing, Teams integration and built-in failover.
Feature Comparison
Choose the best fit — no add-ons, expansion modules or extra licensing to weigh up.
| Feature | 3CX StartUp | 3CX Basic | 3CX Pro | 3CX Ent/AI |
|---|---|---|---|---|
| Commercial Licenses Starting From | Per User | 8SC+ | 8SC+ | 8SC+ |
| Instance Type | Shared | Dedicated | Dedicated | Dedicated |
| User Features | ||||
| Apps: Windows & Web Client, iOS, Android | ||||
| BLF Busy Lamp Field | ||||
| Headset Integration | ||||
| Phone Directory | ||||
| Call Handling Features | ||||
| Auto Attendant | ||||
| Boss-Secretary | ||||
| Call Logging | ||||
| Call Parking / Pickup | ||||
| Call Processing Scripts | ||||
| Inbuilt SBC for Offsite Phones | ||||
| Integrated Fax Server | ||||
| Intercom / Paging / PA Announcements | ||||
| Multi-level IVR | ||||
| Ring Groups | ||||
| SIP Trunk Choice | ||||
| System Configuration | ||||
| Custom FQDN | ||||
| Custom IP Phone Logo | ||||
| Custom SMTP Server | ||||
| Google Workspace / Full Integration | ||||
| Google Workspace / User Sync Only | ||||
| MS 365 / Full Integration | ||||
| MS 365 / User Sync Only | ||||
| VMware / Hyper-V / KVM | ||||
| Xapi / Call API | ||||
| AI Transcription | ||||
| Call Summary | ||||
| Call Sentiment | ||||
| Call Transcriptions via 3CX Cloud | ||||
| Call Recordings via Google or OpenAI | ||||
| Call Recordings via OnBoard Server (16SC) | ||||
| Speaker Diarization (3CX Transcription) | ||||
| VoiceMail Transcription Free via 3CX Cloud | ||||
| VoiceMail Transcription via Google or OpenAI | ||||
| VoiceMail Transcription via OnBoard Server | ||||
| AI Agents | ||||
| AI Boss-Secretary (New) | ||||
| AI Personal Assistant (New) | ||||
| AI Receptionist | ||||
| Call Center Features | ||||
| Barge in / Listen in / Whisper | ||||
| Callback | ||||
| Call Flow Designer | ||||
| Call Queues | ||||
| Call Recording | ||||
| Call Reports Basic | ||||
| Call Reports Queue | ||||
| Connect Remote Offices (Bridges) | ||||
| CRM Integration | ||||
| Hot Desking | ||||
| Scheduled Restore | ||||
| Skill-based Routing | ||||
| SLA Alerting | ||||
| Start / Stop Call Recording Rights | ||||
| Switchboard | ||||
| Wallboard | ||||
| Video Conferencing | ||||
| 3CX Link | ||||
| Onboard Video Conferencing MCU (16SC+) | ||||
| Polls | ||||
| PDF Sharing | ||||
| Remote Assistance | ||||
| Screen Sharing | ||||
| Whiteboard | ||||
| Maximum Participants | 25 | 100 | 250 | |
| Live Chat & Messaging | ||||
| 3CX Talk Link | ||||
| Chat Reports | ||||
| Live Chat & WordPress | ||||
| Facebook Integration | ||||
| SMS & MMS | ||||
| WhatsApp Integration | ||||
| Enterprise (reserved for 16SC+) | ||||
| 3CX Onboard Transcription Server | ||||
| Data Connectors (PostgreSQL / BigQuery / Grafana) | ||||
| Grafana Reporting / PowerBI | ||||
| Inbuilt Failover | ||||
| Logging to a Remote Database | ||||
| MS Teams Direct Routing Integration | ||||
| Standby License | ||||
| Hotels | ||||
| Hotel PBX (Self-managed only) | ||||
| Hotel Module | ||||
| PMS Integrations (16SC+) | ||||
Last updated 16 December 2025. SC = simultaneous calls. Speak to Tronic for current pricing.
Which 3CX edition fits you?
StartUp vs Basic vs Pro vs Ent/AI in plain terms — match the tier to how your team really uses the phones. For how the licensing and costs work, see our guide to 3CX pricing in Australia.
3CX StartUp
A handful of staff, straightforward calling, minimal cost. StartUp gets you a professional phone system fast - and it upgrades cleanly later.
3CX Basic
Reliable everyday calling for teams that answer phones but do not live in queues. Solid features without paying for a contact centre you will not use.
3CX Pro
Sales desks and service teams that need queue reporting, wallboards, recording and CRM integration. The edition most growing businesses land on.
3CX Ent/AI
Advanced routing, deepest reporting and the newest AI capabilities - for operations where the phone system is the business.
3CX edition questions, answered
What is the difference between 3CX StartUp and the paid editions?
3CX StartUp is the entry tier for small teams - quick to deploy with core calling features. Basic, Pro and Ent/AI are the dedicated-instance tiers, adding capacity, call centre features, advanced reporting and integrations as you move up.
Should I choose 3CX Basic or 3CX Pro?
Choose Basic if you need solid business calling with queues kept simple. Choose Pro when call centre reporting, CRM integration and advanced queue features start earning their keep - typically once a dedicated team answers customer calls all day.
Which 3CX edition do I need for a call centre?
Pro or Ent/AI. Those tiers carry the queue reporting, SLA visibility and integration depth a contact centre runs on. The Ent/AI tier adds the newest AI capabilities on top.
Can I change 3CX editions later?
Yes - editions are upgradeable, so plenty of businesses start on StartUp or Basic and step up as call volume grows. Tronic handles the upgrade for you.
More 3CX from Tronic
Keep exploring the 3CX range.
Not sure which edition is right for you?
Click below to make an enquiry and our team will call you back — or email sales@tronic.com.au or call 1300 788 718.
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