Frequently asked questions

Tronic is a Melbourne-based, 100% Australian-owned telecommunications company that has helped businesses communicate since 1998. We supply and support business phone systems (3CX and Yeastar), hosted and cloud PBX, SIP trunking, business internet, and AI voice agents — all designed, hosted and supported in-house.

Tell us a little about your business and we will give you independent advice, recommend the right solution for your needs and budget, then handle the setup, number porting and training. Email sales@tronic.com.au or call 1300 788 718 to get started.

Yes. Our support team is in-house and Australian-based — no overseas call centres. You can reach support on 1300 799 095 or through the portal. We are open Monday to Friday, with limited Saturday hours.

In most cases, yes. We can port your existing numbers across to Tronic and manage the whole process for you. Porting usually takes a few weeks to a few months depending on the number type, and we will need a recent full bill as proof of ownership.

3CX is an open-platform business phone system for calls, video meetings, live chat and mobile apps. Tronic is a 3CX Gold Partner and can host it for you in the cloud or run it on-premise. There is even a 3CX startUP edition that is ideal for small teams.

Yeastar P-Series is a powerful, flexible PBX for calls, video, messaging and built-in AI, that can run on your own server or be hosted. As a Yeastar partner, Tronic can design, deploy and support it for your business.

A hosted (cloud) PBX lives in a secure data centre, so there is no costly hardware to buy — just handsets or apps — with all the features of a traditional system and lower call costs. An on-premise system gives you local control. We will help you choose based on your size, sites and budget.

Absolutely. Both 3CX and Yeastar include desktop and mobile apps (softphones), so your team can make and take business calls from anywhere as if they were in the office — one number, ringing wherever they are.

A Tronic AI Voice Agent is an AI-powered receptionist that answers calls 24/7, understands callers naturally, answers common questions, books or manages appointments, and routes or takes messages — in many languages. It works alongside your phone system to handle overflow and after-hours calls.

A Direct Inward Dial (DID) is a virtual phone number you can point at an extension, a voicemail box, an external number, a fax inbox or a SIP trunk — so callers reach the right place directly without going through a receptionist.

An extension is the internal number assigned to each phone or app on your system. Calls between extensions are free, and each extension can have its own caller ID and divert rules.

A line (channel) is one simultaneous call, incoming or outgoing. With Tronic, lines are pooled across your whole system — we do not force one line per handset, so you can have plenty of phones sharing a sensible number of lines.

Yes. 3CX and Yeastar include built-in video meetings and audio conferencing as standard, with nothing for external participants to install. We will set up meeting rooms and dial-in numbers for you.

Yes. You can send faxes from the Tronic Cloud portal or by emailing a PDF to your fax address, and inbound faxes can be delivered straight to email.

We have numbers right across Australia — Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra, Hobart, Newcastle, the Gold Coast, Geelong and many more — and can supply ranges from 5 to 10,000 numbers.

Yes — Tronic Internet by Aussie Broadband delivers reliable, business-grade NBN and connectivity, ideal for running your phone system smoothly. We can bundle internet with voice and support both from one place.

Allow at least 90 Kbps up and down per simultaneous call (about 900 Kbps for 10 calls). NBN, fibre, ethernet, cable and even dedicated 4G all work well. A QoS-capable router helps by prioritising call traffic over other internet use.

Modern VoIP is very reliable. We recommend a backup connection (for example 4G failover for an NBN line) plus ‘divert when offline’ rules on your extensions and queues, so calls still reach you via mobiles or voicemail if your link ever goes down.

VoIP is a supplementary service. Because internet conditions can affect connectivity, we strongly advise dialling 000 from a mobile or traditional landline rather than your VoIP phone, and keeping your service address up to date for emergency services.

Our portal uses high-grade 256-bit SSL encryption — the same level as internet banking — for control-panel and payment access, and all card payments are handled securely by our payment provider.

The Integrated Public Number Database holds active phone numbers and their addresses, used by emergency services to locate callers. By law your IPND address must be accurate, so please keep each service location up to date.

VoIP (Voice over Internet Protocol) carries calls over the internet instead of traditional phone lines. That means lower call costs and far more flexibility — apps, smart call routing and working from anywhere.

SIP (Session Initiation Protocol) is the industry standard for VoIP calling. With SIP trunks we can connect your existing PBX — 3CX, Yeastar, Avaya or legacy systems — to the phone network over the internet, cutting call costs without replacing your hardware.

We use SIP over UDP and support the G711 (ulaw/alaw), G729, G726, G722, GSM and iLBC codecs — covering virtually all standard VoIP devices.