A reference of feature codes and service numbers

Dialling Code

Feature

Description

*101

Page Extension

Dial * then the extension number to Page and extension (*101, *102, etc.)

**101

Call Steal

Force-transfer an in-progress or on-hold call from another phone. 

*94

Page All Phones

Page all phones on your PBX –

*95XXX

Call Spy Extension

Dial *95 then an extension number to Listen to an active call on an extension (for example *95103 for extension 103)

*95

Call Spy All Phones

Listen to any active call on your

*97

Voicemail Pickup

Pick up Voicemail on the voicemail box assigned to your extension

50003

Voicemail Login

Log in to any voicemail box on your PBX (for shared voicemail boxes)

*98XXX

Call Pickup Extension

Dial *98 then an extension number to pick up a call ringing on that extension (for example *98102 to pick up a call ringing on 102)

*98

Call Pickup All Phones

Pick up any ringing call on your PBX

1831…

Caller ID Private

Dial 1831 then the destination number to call from a private/unlisted number (eg. 18310298888888)

1832…

Caller ID Show

Dial 1832 then the destination number to call displaying your number (eg. 18310298888888) – used when your number is usually private

*88XXXX..

Caller ID Toggle / Set

Set the caller ID on your extension to the number specified.  This must be a Valid Caller ID – see Caller ID Toggle

*20XXXX..

Record the call

*20 Prefix records the call if some other policy (Do Not Record, or Don’t record Incoming or Outgoing calls) is active and Call Recordings is enabled

*21XXXX..

Do not record the call

*21 Prefix prevents the call from being automatically recorded if Record Inbound or Record Outbound policy is active and Call Recordings is enabled

*0

Recording Pause/Unpause

Dial *0 during a call to pause or unpause call recording as long as Call Recording is enabled. If a policy is preventing the call being automatically recorded, *0 will start the recording manually

**0

Recording Stop

Dial **0 during a call to immediately stop and delete the recording. A new recording can be started by dialling *0. Call Recording must be enabled before these codes will work.

50011

Conference Line

Call this number to access conference rooms.

50012

Echo Test

Diagnostic Use – Echo’s everything you say back to you, very handy as a line / internet quality testing tool

*58XXXX

Queue login

Dial *58 then a queue ID to join a queue as an agent.

*59XXXX

Queue logout

Dial *59 then a queue ID to leave a queue as an agent. This will not work for agents statically added (via the My Account Portal)