Effective Date: 15/01/2020

At Tronic Cloud, Tronic Networks, Tronic Communications, and Tronic ITC (collectively “Tronic”), we are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you use our telecommunications services, in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

You can also view our Usage Policy

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact details, billing information when you sign up for our services.
  • Usage Data: Information about how you use our services, such as call logs, internet usage data, and network performance statistics.
  • Technical Data: Device information (e.g., IP addresses, device types, cookies) to improve your experience on our website and services.
  • Sensitive Information: With your consent, we may collect sensitive information such as health data, if required to provide our services.

2. Why We Collect Your Information

We collect your information for the following purposes:

  • To provide and manage our telecommunications services.
  • To improve and optimise our services and network performance.
  • To respond to customer support requests.
  • To send you important updates about our services or promotional offers (you can opt-out at any time).
  • To comply with legal obligations, such as maintaining records for billing and reporting.

3. Notification of Collection

When we collect your personal information, we will notify you of the following:

  • The purpose for collecting your data.
  • The entities with whom your data may be shared.
  • The consequences of not providing your information (e.g., inability to access certain services).

4. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

  • Trusted Partners: We work with partners (e.g., payment processors and cloud service providers) to help deliver our services. These partners must comply with strict data privacy standards.
  • Overseas Transfers: If we need to transfer your data outside Australia (e.g., for cloud storage), we will ensure that the recipient provides the same level of protection required under Australian law.
  • Legal Authorities: We may disclose your information if required by law or to protect the rights and safety of our customers or business.

5. Your Rights to Access and Correction

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate information.
  • Request the deletion of your personal information, subject to legal or contractual obligations.

If you wish to access or correct your data, please contact us. We will respond within 30 days. If any costs are involved in processing your request, we will inform you in advance.

6. Data Security

We take the security of your personal information seriously. We use industry-standard encryption, firewalls, and access controls to protect your data from unauthorised access, modification, or disclosure.

7. Direct Marketing

We may use your personal information for direct marketing purposes, but only with your consent. If you no longer wish to receive marketing communications from us, you can opt-out at any time by following the instructions in our emails or by contacting us directly.

8. Data Breach Notification

In the event of a data breach that may result in serious harm to you, we will promptly notify both you and the Office of the Australian Information Commissioner (OAIC), as required by the Notifiable Data Breaches (NDB) scheme.

9. Cookies and Website Tracking

Our website uses cookies to enhance your experience, analyze site usage, and deliver personalised content. You can manage your cookie preferences through your browser settings.

10. Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by posting the updated policy on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us at:

Tronic Networks PTY LTD Trading as Tronic Cloud, Tronic Communications and Tronic  ITC
221 / 202 Jells Road, Wheelers Hill, Victoria, 3150
Email: info@tronic.com.au
Phone: 1300 788 718