3CX AI RECEPTIONIST FOR THE MODERN BUSINESS
CALL MANAGEMENT
The 3CX AI Receptionist answers and routes calls automatically, making sure no inquiry is missed. Powered by OpenAI, it greets callers naturally, collects details and connects them to the right person in seconds.
24/7 availability
Calls are handled instantly, day or night. The AI Receptionist manages questions, takes messages and forwards calls, providing reliable service without extra staff.
Voice options
Choose how your AI sounds with different voices, accents and languages. From English to Greek or Spanish, it adapts to your audience for a natural experience.
Call routing
Set up clear rules for when calls need human support. The AI transfers complex or sensitive cases to the right team, balancing automation with personal service.
AI Receptionist: Multilingual Call Screening & Spam Filtering
Your phone system creates the first customer contact with your business. The 3CX AI Receptionist answers calls instantly, screens callers, and blocks spam before it reaches your team.
Powered by OpenAI, it speaks multiple languages and adapts to your company tone and workflow. It schedules meetings, handles inquiries, routes calls, and captures key details through natural conversations.
For businesses with high call volumes, the AI Receptionist improves customer experience, reduces manual work, and lowers costs for routine call handling.
3CX AI Receptionist
Automate customer service with an AI assistant. It understands natural language to answer questions, filter spam, and route calls 24/7, freeing up your team.
3CX AI Analytics
Turn call data into business intelligence. AI Analytics provides customer sentiment analysis, automatic summaries, and agent performance tracking to improve service.
3CX AI Call Transcriptions
Get fast and accurate call transcriptions with 3CX. Convert recordings into searchable text to simplify compliance, analyze interactions, and support staff training.
Need further information
3CX StartUP by Tronic Cloud CIS (Critical Information Summaries) Click here
Please click the button below to make an enquiry and have our team call you back.
You can also email our team at sales@tronic.com.au or give them a call on 1300 788 718
Your AI Receptionist questions answered…
What is the 3CX AI Receptionist?
It’s an AI-powered virtual receptionist that answers and routes calls automatically using OpenAI integration.
Can it replace a human receptionist?
It can handle routine tasks such as greetings, routing and information capture, freeing human staff to focus on complex or high-value interactions.
Does it work after hours?
Yes. The AI Receptionist provides 24/7 availability, ensuring every call is answered even when your team is offline.
Can I choose the AI’s voice and language?
Absolutely. You can configure voice type, accent and language to match your business image and customer base. The AI is also flexible – if a caller speaks a different language, AI Receptionist recognizes it and responds in that language to guide them politely or explain the available options.
What happens if the AI can’t handle a call?
A SIP trunk is the modern version of a phone line. One SIP trunks can have one or multiple Channels. A SIP trunk is simply the connection between your system and the world. A SIP channel is the capability to support one incoming or outgoing call.
Each 3CX StartUp solutions comes with a Tronic SIP Trunk Included as standard.
Is it secure?
You then have the option to Include outbound phone calls for a fixed rate per month. This is our INCLUDED plan.
Or you can pay a smaller monthly fee and have a PAYG plan where calls are charged on a per call bases.
1x PAYG channel is $10 per month plus any calls made
3CX PAYG Call rates:
Local/STD/National Call Rate: 6 cents per minute
Australian Mobile Call Rate: 13 cents per minute
1300 Outbound Call Rate 26 cents per call
PAYG CRITICAL INFORMATION SUMMARY
or
1x INCLUDED SIP Channel is $40 per month including calls to
Local/STD/National Calls: INCLUDED
Australian Mobile Calls: INCLUDED
1300 Outbound Calls: INCLUDED
*NOTE: Fair use and Usage policy apply. INCLUDED CRITICAL INFORMATION SUMMARY
Does it support chat as well as voice?
This is the easy part. A “user” is any extension on the 3CX that needs an extension number. For example, if your business has 5 staff, then you would need 5 users.
Each 3CX StartUp user gets an IP desk phone port (hardware not included), web client, PC Application and either an IOS or Android soft phone client/application.
These are priced at $5.00 per user/extension per month
How long can each AI call last?
A DID number or a Direct In Dial Number is basically an advertised phone number that people can call your business externally. This can ring to a group of extensions or a single extension/user.
Generally, a business will have a main advertised phone number and a fax number.
Then some other businesses have users that need to be contacted directly, without being transferred from a receptionist. These users then can have a dedicated DID number. You can nominate all users on the system to have a direct DID number, or only some users. This is up to you.
These are priced at $0.75 cents per month, per DID or phone number on your account
NOTE: That you’ll get 1 FREE DID phone number for each line you add.So add to lines get 2 DID/phone numbers
We can even port your existing number from a different provider to your Tronic 3CX StartUp.
The discounted 3CX porting cost for this is $20 for a Cat-A port and $200 for a Cat-C port. More porting information ->
Web client
The 3CX Web Client is essentially a dashboard or control panel, that combines all the call and communication features that you need to connect with your colleagues, partners and customers from your browser. The Web Client has complete telephony functionality and gives access to audio and video calls, call hold, transfer and conferencing, access to IP phones, chat functionalities and file transfers.
iOS and Android applications
3CX StartUp is built for mobility, with iOS and Android apps that keep your team connected without tying them to the office building. Make and receive calls using your office number, chat with co-workers or start a video call on the fly. Ensure your customers are never left hanging. Respond to their calls, Facebook, SMS or live chat messages from anywhere, from the web client or your smartphone.
Video Conferencing
Integrated, Video Conferencing
Video conferencing has become an essential part of daily business communications. Whether its to catch up with a team member who is travelling or to give a sales presentation, no one can argue that it’s become a part of the norm. 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication. Video conferences can be easily launched through the 3CX web client, mobile apps or PC application.