3CX Editions
& Feature Compare
3CX startUP
Shared hosting with per user pricing. Supports up to 20 users with live chat, WhatsApp, video conferencing, mobile apps, call queues, and basic reporting included.
3CX Basic
Dedicated instance starting at 8SC. Full PBX features including auto attendant, ring groups, multi-level IVR, and free voicemail transcription via 3CX Cloud.
3CX Professional
Adds call recording, CRM integration, hot desking, full MS 365 and Google Workspace integration, call flow designer, switchboard, wallboard, and chat reports.
3CX Enterprise
Full AI features including call transcription, sentiment analysis, call summaries, AI receptionist, skill-based routing, Teams integration, and built-in failover.
| Phone System Features | 3CX startUP | 3CX BASIC | 3CX PRO | 3CX ENT/AI | 3CX ENT + |
|---|---|---|---|---|---|
| Commercial Licenses Starting From | Per User Pricing | 8SC+ | 8SC+ | 8SC+ | 8SC & 16SC only |
| Instance Type | Shared Instance | Dedicated Instance | Dedicated Instance | Dedicated Instance | Dedicated Instance |
| User Features | |||||
| Apps: Windows and Web Client, iOS, Android | ✓ | ✓ | ✓ | ✓ | ✓ |
| BLF Busy Lamp Field | ✓ | ✓ | ✓ | ✓ | ✓ |
| Headset Integration | ✓ | ✓ | ✓ | ✓ | ✓ |
| Phone Directory | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Handling Features | |||||
| Auto Attendant | ✓ | ✓ | ✓ | ✓ | ✓ |
| Boss-Secretary | ✓ | ✓ | ✓ | ✓ | |
| Call Logging | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Parking / Pickup | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Processing Scripts | ✓ | ✓ | ✓ | ✓ | |
| Inbuilt SBC for Offsite Phones | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrated Fax Server | ✓ | ✓ | ✓ | ✓ | |
| Intercom / Paging / PA Announcements | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multi-level IVR | ✓ | ✓ | ✓ | ✓ | ✓ |
| Ring Groups | ✓ | ✓ | ✓ | ✓ | ✓ |
| SIP Trunk Choice | ✓ | ✓ | ✓ | ✓ | ✓ |
| System Configuration Features | |||||
| Custom FQDN | ✓ | ✓ | ✓ | ✓ | |
| Custom IP Phone Logo | ✓ | ✓ | ✓ | ✓ | |
| Custom SMTP Server | ✓ | ✓ | ✓ | ✓ | |
| Google Workspace / Full Integration | ✓ | ✓ | ✓ | ||
| Google Workspace / User Sync Only | ✓ | ||||
| MS 365 Integration / Full Integration | ✓ | ✓ | ✓ | ||
| MS 365 Integration / User Sync Only | ✓ | ||||
| VMware / Hyper-V / KVM | ✓ | ✓ | ✓ | ✓ | |
| Xapi/Call API | ✓ | ✓ | ✓ | ✓ | |
| AI Transcription Features | |||||
| Call Summary | ✓ | ✓ | |||
| Call Sentiment | ✓ | ✓ | |||
| Call Transcriptions via 3CX Cloud | ✓ | ✓ | |||
| Call Recordings via Google or OpenAI | ✓ | ✓ | ✓ | ||
| Call Recordings via OnBoard Server (8SC) | ✓ | ||||
| Call Recordings via OnBoard Server (16SC) | ✓ | ✓ | |||
| Speaker Diarization (for 3CX Transcription only) | ✓ | ✓ | |||
| VoiceMail Transcription Free via 3CX Cloud | ✓ | ✓ | ✓ | ✓ | ✓ |
| VoiceMail Transcription via Google or OpenAI | ✓ | ✓ | ✓ | ||
| VoiceMail Transcription via OnBoard Server | ✓ | ✓ | |||
| AI Agents | |||||
| AI Boss-Secretary *NEW | ✓ | ✓ | |||
| AI Personal Assistant *NEW | ✓ | ✓ | |||
| AI Receptionist | ✓ | ✓ | |||
| Call Center Features | |||||
| Barge in / Listen in / Whisper | ✓ | ✓ | ✓ | ||
| Callback | ✓ | ✓ | ✓ | ||
| Call Flow Designer | ✓ | ✓ | ✓ | ||
| Call Queues | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Recording | ✓ | ✓ | ✓ | ✓ | |
| Call Reports Basic | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Reports Queue | ✓ | ✓ | ✓ | ✓ | |
| Connect Remote Offices (Bridges) | ✓ | ✓ | ✓ | ||
| CRM Integration | ✓ | ✓ | ✓ | ||
| Hot Desking | ✓ | ✓ | ✓ | ||
| Scheduled Restore | ✓ | ✓ | ✓ | ||
| Skill-based Routing | ✓ | ✓ | |||
| SLA Alerting | ✓ | ✓ | ✓ | ||
| Start / Stop Call Recording Rights | ✓ | ✓ | |||
| Switchboard | ✓ | ✓ | ✓ | ✓ | |
| Wallboard | ✓ | ✓ | ✓ | ✓ | |
| Video Conferencing | |||||
| 3CX Link | ✓ | ✓ | ✓ | ✓ | ✓ |
| Onboard Video Conferencing MCU (16SC+) | ✓ | ✓ | |||
| Polls | ✓ | ✓ | ✓ | ✓ | ✓ |
| PDF Sharing | ✓ | ✓ | ✓ | ✓ | ✓ |
| Remote Assistance | ✓ | ✓ | ✓ | ✓ | ✓ |
| Screen Sharing | ✓ | ✓ | ✓ | ✓ | ✓ |
| Whiteboard | ✓ | ✓ | ✓ | ✓ | ✓ |
| Maximum no. of participants | 25 | 100 | 250 | 250 | |
| Live Chat & Messaging | |||||
| ‘3CX Talk’ Link | ✓ | ✓ | ✓ | ✓ | ✓ |
| Chat Reports | ✓ | ✓ | ✓ | ||
| Live Chat & WordPress | ✓ | ✓ | ✓ | ✓ | ✓ |
| Facebook Integration | ✓ | ✓ | ✓ | ✓ | ✓ |
| SMS & MMS | ✓ | ✓ | ✓ | ✓ | ✓ |
| WhatsApp Integration | ✓ | ✓ | ✓ | ✓ | ✓ |
| Enterprise features reserved for 16SC+ | |||||
| 3CX Onboard Transcription Server | ✓ | ✓ | |||
| Data Connectors (PostgreSQL/Google BigQuery/Grafana) | ✓ | ✓ | |||
| Grafana Reporting / PowerBI | ✓ | ✓ | |||
| Inbuilt Failover | ✓ | ✓ | |||
| Logging to a Remote Database | ✓ | ✓ | |||
| MS Teams Direct Routing Integration | ✓ | ✓ | |||
| Onboard Video Conferencing MCU | ✓ | ✓ | |||
| Standby License | ✓ | ✓ | |||
| Hotels | |||||
| Hotel PBX (Self-managed only) | ✓ | ✓ | ✓ | ||
| Hotel Module | ✓ | ✓ | ✓ | ||
| PMS Integrations (16SC+) | ✓ | ✓ | |||
Last updated: 16 December 2025