The Web Client is at the core of 3CX PBX, allowing users to make and receive calls, manage queues, and access detailed call reports from any device.

2. Advanced Call Reporting & Analytics

3CX Update 6 significantly enhances call reporting, giving businesses deeper insights into call performance.

New Inbound Call Reports

Get a detailed breakdown of incoming calls, with filtering by SIP trunk. Each report includes:

• Trunk – The SIP trunk or line used.
• DID – The direct dial number.
• Status – Answered or unanswered.
• Ringing & Talking Time – Breakdown of call duration.
• Total Duration – Full length of the call.
• Call Type – Local, National, Mobile, or International.

New Outbound Call Reports

Monitor outgoing calls and filter by SIP trunk, with details such as:

• Trunk – The SIP trunk or line used for the call.
• Status – Answered or unanswered.
• Ringing & Talking Time – Breakdown of call duration.
• Total Duration – Full length of the call.
• Cost – Call charge details.
• Call Type – Local, National, Mobile, or International.

New User Activity Reports

Track user performance with aggregated reports over custom time periods (hourly, daily, weekly, monthly, or yearly), including:

• Answered vs. Unanswered Calls
• Call Activity per Extension or User Group

New Call Distribution Reports

Generate reports to analyse call flow across different teams or departments, with metrics for:

• Hourly, daily, weekly, and monthly distribution
• Incoming vs. outgoing call trends
• Call traffic for specific extensions or groups

More Granular Options & Filters

Generate reports to analyse call flow across different teams or departments, with metrics for:

• Select Multiple Users, Departments & Queues– we’ve expanded report functionality from single user to selection and filtering of multiple users, departments and / or queues in one go. This is useful for Managers with responsibility for multiple departments.
• Filtering Internal and External Calls– Admins can filter reports based on the call type – internal calls only and/ or external calls only.
• Report Totals– Report totals are now added to the CSV reports.
• Choose your day of the week:You can now choose from any day of the week, rather than the previously hardcoded default of Monday only.

These reporting tools make it easier than ever to track performance, optimise call handling, and improve customer response times.

3. Security & Performance Enhancements

Security is a top priority in 3CX Update 6, with:

• Stronger authentication measures for remote access.
• Optimised call handling for reduced latency and improved VoIP quality.
• Bug fixes and stability improvements for a seamless experience.

Why Upgrade to 3CX Update 6?

This update makes 3CX PBX even more powerful, ensuring businesses, call centres, and remote teams get:

• ✅ Better call insights with enhanced reporting.
• ✅ Smoother communication via the upgraded Web Client.
• ✅ Stronger security for peace of mind.