Category Archives: Uncategorized

3CX Reports

Call Reports 3CX call reports are very essential in measuring agents’ productivity and keeping track of customers’ satisfaction. Running a call center requires you to place a high priority on agents’ productivity and customers’ satisfaction. More than 20 reports are included with 3CX professional and enterprise versions to assist in maintaining these priorities. 3CX reports […]

What is Unified Communications (UC)?

Unified Communications, often abbreviated to simply UC, refers to the way different forms of communication tools in the digital workforce interact and collaborate. By unifying phone calls (voice), Video, web conferencing, SMS, and email among others, team members are able to share and access data and collaborate in real-time over an internet connection. Whether a large […]

3CX Facebook and SMS integration

3CX Update 7, Adds Contact Center intergration with Facebook, SMS & Live Chat   Out now V16, Update 7 adds to its complete contact center offering. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts all from one single platform.   Respond to Facebook messages directly from 3CX. Send and receive […]