20
Jul
Jul
Which call centre software supports fast number porting from Telstra and Optus? How Cat A vs Cat C porting works in Australia, timeframes, and how to avoid delays.
Category Archives: Cloud
Artificial Intelligence (AI), Cloud, Technology
Case Study: How Country ENT Cut 2 Hours of Daily Admin to 10 Minutes
01
Aug
Aug
Case Study: How Country ENT Cut 2 Hours of Daily Admin to 10 Minutes For the team at Country ENT, a busy specialist medical clinic, keeping up with patient communication was a significant challenge. A key staff member was spending two hours every single day manually sending and managing patient SMS messages. Our goal was […]
3CX, Cloud, Technology, VoIP
End of Support for 3CX Version 18: Upgrade to Version 20 with Tronic Cloud
05
Sep
Sep
As technology evolves, so must the tools and systems we use daily. 3CX, a leading VoIP communication platform, is no exception. With the announcement of the end of life (EOL) for 3CX Version 18, it’s time for businesses to prepare for the next step forward. Version 20 of 3CX is packed with new features and […]
26
Oct
Oct
Anatomy of Local Number Portability in Australia The Australian telecommunications industry was deregulated in 1997, meaning customers could have telecommunications services through a Carriage Service Provider (CSP) of their choice. In order to increase competition and make it easier to move to a different CSP, the ACMA (Or as they were then the ACA) declared […]