3CX AI
Analytics
Unlock your business with AI reports. 3CX AI Analytics gives instant visibility into customer interactions and agent performance — sentiment, automatic summaries and AI-enhanced reporting in one place.
Turn Calls into Intelligence
Instant Mood Analysis
See customer sentiment in real time across queues, agents and ring groups.
Auto Call Summaries
Quick summaries delivered automatically — spot common issues instantly.
AI-Enhanced Reporting
Sentiment and performance trends across logs, extensions, ring groups and queues.
Transcription Choice
Transcribe calls and voicemail via Google, 3CX or OpenAI — your choice.
Capture Caller Sentiment Instantly
AI-driven sentiment scores give managers a clear view of customer mood across agents, queues and ring groups, so you can track patterns and target the areas that need attention.
- Real-time sentiment across agents & queues
- Spot trends fast and act early
- Use scores to guide agent coaching
- Track improvement over time
Summaries for Faster Decisions
Automatic call summaries put the key details at a glance, so you can identify common issues quickly without wading through full transcripts.
- Automatic, concise call summaries
- Surface recurring issues quickly
- Improve service quality with less effort
- Keep quality in check at scale
Better Reporting, Smarter Adjustments
AI enriches standard reports so you can view sentiment averages across call logs, extensions, ring groups and queues — a real-time pulse on performance.
- AI-enhanced standard reports
- Sentiment averages across the board
- Inbound vs outbound traffic analysis
- Make adjustments with confidence
Your 3CX AI Reporting Questions, Answered
What does 3CX AI Reporting include?
Sentiment analysis, automatic call summaries and AI-enhanced reports across call logs, extensions, ring groups and queues, plus transcription options.
What is required to access AI reports?
A supported 3CX edition with AI features enabled, and a transcription provider (Google, 3CX or OpenAI).
How does sentiment analysis benefit my business?
It shows customer mood in real time across agents and queues, so you can spot issues and improve service quickly.
How can sentiment scores help with agent training?
Managers can identify the calls and patterns that need coaching and track improvement over time.
Which reports include AI enhancements?
Call logs, extension statistics, and ring group and queue reports gain sentiment averages and summaries.
What is OpenAI Whisper and how does it work in 3CX?
Whisper is OpenAI speech-to-text; 3CX can use it to transcribe calls and voicemail into accurate, searchable text.
More 3CX from Tronic
Keep exploring the 3CX range.
Put your call data to work with AI Analytics
Click below to make an enquiry and our team will call you back — or email sales@tronic.com.au or call 1300 788 718.
Make Enquiry