3CX Editions
& Feature Compare
Three simple plans plus StartUp, one powerful communications system. Compare StartUp, Basic, Professional and Enterprise to choose the best fit for your business.
Four Ways to Run 3CX
3CX StartUp
Shared hosting with per-user pricing for up to 20 users — live chat, WhatsApp, video, mobile apps, call queues and basic reporting.
3CX Basic
Dedicated instance from 8SC. Full PBX features including auto attendant, ring groups, multi-level IVR and free voicemail transcription via 3CX Cloud.
3CX Professional
Adds call recording, CRM integration, hot desking, full MS 365 & Google Workspace, call flow designer, switchboard, wallboard and chat reports.
3CX Enterprise
Full AI features — call transcription, sentiment, summaries, AI receptionist, skill-based routing, Teams integration and built-in failover.
Feature Comparison
Choose the best fit — no add-ons, expansion modules or extra licensing to weigh up.
| Feature | 3CX StartUp | 3CX Basic | 3CX Pro | 3CX Ent/AI |
|---|---|---|---|---|
| Commercial Licenses Starting From | Per User | 8SC+ | 8SC+ | 8SC+ |
| Instance Type | Shared | Dedicated | Dedicated | Dedicated |
| User Features | ||||
| Apps: Windows & Web Client, iOS, Android | ||||
| BLF Busy Lamp Field | ||||
| Headset Integration | ||||
| Phone Directory | ||||
| Call Handling Features | ||||
| Auto Attendant | ||||
| Boss-Secretary | ||||
| Call Logging | ||||
| Call Parking / Pickup | ||||
| Call Processing Scripts | ||||
| Inbuilt SBC for Offsite Phones | ||||
| Integrated Fax Server | ||||
| Intercom / Paging / PA Announcements | ||||
| Multi-level IVR | ||||
| Ring Groups | ||||
| SIP Trunk Choice | ||||
| System Configuration | ||||
| Custom FQDN | ||||
| Custom IP Phone Logo | ||||
| Custom SMTP Server | ||||
| Google Workspace / Full Integration | ||||
| Google Workspace / User Sync Only | ||||
| MS 365 / Full Integration | ||||
| MS 365 / User Sync Only | ||||
| VMware / Hyper-V / KVM | ||||
| Xapi / Call API | ||||
| AI Transcription | ||||
| Call Summary | ||||
| Call Sentiment | ||||
| Call Transcriptions via 3CX Cloud | ||||
| Call Recordings via Google or OpenAI | ||||
| Call Recordings via OnBoard Server (16SC) | ||||
| Speaker Diarization (3CX Transcription) | ||||
| VoiceMail Transcription Free via 3CX Cloud | ||||
| VoiceMail Transcription via Google or OpenAI | ||||
| VoiceMail Transcription via OnBoard Server | ||||
| AI Agents | ||||
| AI Boss-Secretary (New) | ||||
| AI Personal Assistant (New) | ||||
| AI Receptionist | ||||
| Call Center Features | ||||
| Barge in / Listen in / Whisper | ||||
| Callback | ||||
| Call Flow Designer | ||||
| Call Queues | ||||
| Call Recording | ||||
| Call Reports Basic | ||||
| Call Reports Queue | ||||
| Connect Remote Offices (Bridges) | ||||
| CRM Integration | ||||
| Hot Desking | ||||
| Scheduled Restore | ||||
| Skill-based Routing | ||||
| SLA Alerting | ||||
| Start / Stop Call Recording Rights | ||||
| Switchboard | ||||
| Wallboard | ||||
| Video Conferencing | ||||
| 3CX Link | ||||
| Onboard Video Conferencing MCU (16SC+) | ||||
| Polls | ||||
| PDF Sharing | ||||
| Remote Assistance | ||||
| Screen Sharing | ||||
| Whiteboard | ||||
| Maximum Participants | 25 | 100 | 250 | |
| Live Chat & Messaging | ||||
| 3CX Talk Link | ||||
| Chat Reports | ||||
| Live Chat & WordPress | ||||
| Facebook Integration | ||||
| SMS & MMS | ||||
| WhatsApp Integration | ||||
| Enterprise (reserved for 16SC+) | ||||
| 3CX Onboard Transcription Server | ||||
| Data Connectors (PostgreSQL / BigQuery / Grafana) | ||||
| Grafana Reporting / PowerBI | ||||
| Inbuilt Failover | ||||
| Logging to a Remote Database | ||||
| MS Teams Direct Routing Integration | ||||
| Standby License | ||||
| Hotels | ||||
| Hotel PBX (Self-managed only) | ||||
| Hotel Module | ||||
| PMS Integrations (16SC+) | ||||
Last updated 16 December 2025. SC = simultaneous calls. Speak to Tronic for current pricing.
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