Hosted in AWS · by Tronic Cloud

3CX StartUp
Enterprise Features, Smaller Price

Enterprise-grade, cloud-native unified communications for smaller organisations. Each customer sits in a segmented, independent group on a shared server — with dedicated lines, numbers and an itemised bill each month.

Make Enquiry Back to 3CX Call 1300 788 718

What is 3CX StartUp?

Shared Power, Independent and Secure

Until now every 3CX install was dedicated. StartUp is our shared-instance solution for smaller companies (typically 2–30 users), while Dedicated suits larger or more complex needs. You get the same 3CX features at a highly reduced price.

Hosted in Amazon Cloud (AWS)
Enterprise-grade security
Dedicated SIP trunks & itemised billing
Config backups & nightly server snapshots
Tronic handles hosting, backups & security

All Included

Everything You Get with 3CX StartUp

One simple plan with the features smaller teams actually need.

Cloud & Security

Hosted in Amazon Cloud (AWS)
Enterprise-grade security
Nightly snapshots & config backups

Calling

Ring groups
Multi-level IVR / auto attendant
Call parking & hot desking
Call recording

Apps & Web Client

iOS & Android apps
Windows & Mac desktop apps
Web client (phone in the browser)
Busy Lamp Field (BLF)

Call Centre

Call queues
Listen / whisper / barge in
Switchboard & wallboard
Call reports

Voicemail

Voicemail to email
Voicemail to text
Click-to-call / click-to-meet

Video & Meetings

User-to-user video calls
Web conferencing (Zoom-style)
3CX Talk / Meet links

Messaging

Team chat
Website live chat
SMS via Tronic
Presence & status profiles

Numbers & SIP

Dedicated SIP trunks
DID / phone numbers
Number porting
Itemised monthly billing

Routing

Holiday & business-hours routing
Time-based call rules
Call forwarding

Deskphones & Provisioning

Plug & play IP deskphone provisioning
Yealink, Fanvil & Grandstream
Headsets & accessories

Unified Communications

One Extension, Every Device

Every user gets a mobile app, web client, desktop app and the option of a physical deskphone — all sharing the same extension. Staff can work from home without impacting customer service or sales.

Intuitive web client — a phone in your browser
Windows & Mac desktop apps
iOS & Android mobile apps
Status, messaging, web conferencing & live chat

Pricing

Build Your Plan — Easy as 1, 2, 3, 4

Simple, transparent pricing. Mix the components your team needs — we take care of the rest.

1

Choose your call plan

Pick how you pay for calls — priced per channel, per month.

SIP Channel — INCLUDED

Per channel / month

$40 + GST

Local, STD & national calls included
Australian mobile calls included
1300 outbound calls included
Fair use & usage policy applies

INCLUDED Critical Information Summary

OR

SIP Channel — PAYG

Per channel / month

$10 + calls

Local / STD / national: 6c per minute
Australian mobile: 13c per minute
1300 outbound: 26c per call
Only pay for the calls you make

PAYG Critical Information Summary

How many SIP trunk channels do you need?

A SIP trunk is the modern version of a phone line — the connection between your system and the world. Each channel supports one simultaneous incoming or outgoing call. Every 3CX StartUp solution comes with a Tronic SIP trunk included as standard; add channels for the number of calls you need at once.

PAYG or INCLUDED — which should I choose?

Choose a fixed monthly rate with calls included, or a smaller monthly fee and pay per call.

INCLUDED — $40 per channel / month with local, STD, national, Australian mobile and 1300 outbound calls included (fair use applies).

PAYG — $10 per channel / month plus calls: local / STD / national 6c per minute, Australian mobile 13c per minute, 1300 outbound 26c per call.

2

Add your users

One user for each person who needs an extension.

Per User / Extension

Per user / month

$5 + GST

IP deskphone port (hardware not included)
Web client & Windows / Mac app
iOS or Android softphone
One extension across every device

How many users will be on the system?

A user is any extension that needs its own number — five staff means five users. Each user gets an IP deskphone port (hardware not included), the web client, the Windows / Mac app and an iOS or Android softphone. Users are $5.00 per user / extension per month.

3

Add your numbers

DID / phone numbers for your business.

Per DID / Phone Number

Per number / month

$0.75 + GST

1 FREE DID for each line you add
Direct-dial numbers for any user
Port your existing numbers
Porting: $20 Cat-A / $200 Cat-C

How many DID / phone numbers do you need?

A DID (Direct In Dial) is an advertised number people call to reach your business — it can ring a group or a single user. Numbers are $0.75 per month each, and you get 1 FREE DID for every line you add (two lines = two numbers). We can port your existing numbers too: $20 for a Cat-A port and $200 for a Cat-C port. More porting information.

Each 3CX StartUp solution includes one Tronic SIP trunk as standard. Add channels, users and numbers to suit your team.

Make Enquiry

See It In Action

Web Client & Mobile Apps

The 3CX Web Client puts full telephony in your browser, while the iOS & Android apps keep your team connected on the move — calls, chat, video and live chat from anywhere.

Hardware

Need a Deskphone?

3CX StartUp works with leading IP deskphones — plug & play provisioned by Tronic.

Yealink Handsets

Reliable, feature-rich desk phones for everyday business.

Fanvil Handsets

Sleek IP handsets and intercoms with great value.

Grandstream Handsets

Versatile IP phones and conferencing hardware.

Need More?

Looking for CRM or Microsoft Integrations?

Upgrading from 3CX SMB / StartUp to Professional or Enterprise adds advanced call-centre features, AI integrations and dedicated installations — with no per-user licensing fees.

Feature	3CX SMB / StartUp	3CX Professional / Enterprise
Call centre features	Basic call routing and management	Advanced call-centre functions — priority levels, tiered queues, skill-based routing and SLA management
AI integration	Limited or no AI features	Enhanced AI — automated call routing, real-time transcription and predictive analytics
Installation	Standard / shared installation	Option for dedicated installation for optimised performance and reliability
User licensing	May involve user-based licensing fees	No user licensing fees; unlimited users under one model
Scalability & performance	Suited to smaller operations with lower call volumes	Built for larger deployments with high call volumes

3CX Professional or Enterprise Make Enquiry

Explore More

More 3CX from Tronic

Keep exploring the 3CX range.

Connect your team and customers with 3CX StartUp

Click below to make an enquiry and our team will call you back — or email sales@tronic.com.au or call 1300 788 718.

3CX StartUp by Tronic Cloud CIS (Critical Information Summaries) — view here.

3CX StartUp
Enterprise Features, Smaller Price

Shared Power, Independent and Secure