3CX Chat
Live Chat, WhatsApp & SMS
Every text conversation your customers start — on your website, on WhatsApp, or by SMS — answered by your whole team from the one 3CX inbox. No per-agent chat subscription, and no separate systems to keep on top of.
Stop juggling three different chat tools
Live chat in one browser tab, WhatsApp on somebody’s phone, SMS going to a personal mobile. 3CX brings all three into the same client your team already uses for calls — so messages get queued, assigned, transferred and reported on like any other conversation.
Live website chat
Talk to visitors while they are still on your site, then step up to a call without losing the thread.
WhatsApp Business
Answer business WhatsApp from a dedicated number, shared across a queue of agents.
Business SMS
Send and receive SMS and MMS from your business number, never a personal mobile.
All in one client
Web, desktop, iOS and Android — the same app your team answers calls in.
Unlimited agents. Unlimited chats. No per-seat fee.
Live chat is a feature of the 3CX phone system rather than another subscription, so you are not paying per agent per month to answer your own website. Add the whole team — not just the people with “support” in their job title.
As many as half of all live chats end up being handed to someone on the phone, with the customer explaining everything a second time. With 3CX the visitor or the agent can lift the chat straight into a voice or video call in the browser — no dialling, no telco charges, and no repeating the story.
- Escalate any chat to a free browser voice or video call
- Queue-based handling so messages reach the right team
- Brand the chat bubble and set greetings around your business hours
- Share a chat and its history with colleagues for a second opinion
- One-click WordPress plugin — installed and configured in under 10 minutes
Zero cost to add
Live chat and voice are both included in 3CX. Nothing extra per agent, per chat or per month.
Chat becomes a call
One click turns a stalled chat into a live audio or video call, right in the visitor’s browser.
The whole team, connected
Everyone on the system can help, so a chat is never stuck waiting on one person.
Installs on WordPress
The free 3CX Live Chat plugin drops straight into WordPress; other platforms use a small snippet.
Business WhatsApp that is not tied to one person’s phone
WhatsApp is where a lot of customers would rather message you — but run from a personal handset it becomes one staff member’s problem, invisible to everyone else and silent the moment they take a day off.
Connect a WhatsApp Business Platform number to 3CX and those messages land in the same place as your calls and live chats. Route them to a queue, let the first available agent pick them up, and transfer to a colleague or a group when someone else is better placed to answer.
- Business messages stay separate from personal WhatsApp
- Answer from the Web Client, desktop app or the mobile apps
- Send to a queue so the workload is shared, not stockpiled
- Transfer chats to colleagues or groups mid-conversation
- Quick-response templates shared across chat, SMS and WhatsApp
Strictly business
A dedicated WhatsApp Business number keeps work conversations out of personal chats.
Auto team assignment
Messages go to a queue of agents and can be claimed by whoever responds first.
Nothing gets missed
Day off or flat out, another team member can pick up the thread where it was left.
Message templates
Reusable replies for the questions you answer twenty times a week.
Text from your business number, not a personal mobile
Gone are the days of staff handing out their own mobile numbers. Those messages are not monitored, and a customer can wait days for a reply if that person is away. 3CX SMS sends and receives text from your business number, with every message visible to the team.
Incoming texts are assigned to a queue and can be reassigned, exactly like a live chat. Replies come from the desktop app or the iOS and Android clients, and everything is tracked and reportable alongside your calls.
- Send and receive SMS and MMS from your business number
- Answer from desktop, iOS and Android
- Routed to queues rather than individuals
- BYOD staff can text customers with their own number kept private
- Use SMS for promotions, updates and appointment reminders
- Matched to your CRM records alongside calls and chats
Your business number
Customers text the number they already know, and anyone on the queue can answer.
Personal numbers stay private
Staff message customers through the business line, never their own handset.
One interface
SMS, WhatsApp and live chat prioritised and answered in the same place.
Or skip 3CX entirely
Tronic also does SMS straight to your email inbox if you are not on 3CX.
3CX handles the messages. Tronic supplies the number.
3CX gives you the inbox — you still need an SMS service behind it. Tronic provides the Australian business mobile number and the messaging that plugs into your 3CX system, with flat-rate texting to Australian mobiles and plans from $5 a month.
See Tronic SMS plansThe rest of the 3CX range
3CX Phone System
The open-platform PBX behind all of this — your choice of handsets and SIP trunks, on-premise or hosted.
3CX StartUP
A hosted 3CX system for small teams, set up by Tronic and ready to take calls the same day.
SMS Messaging
Your own Australian business mobile number, flat-rate texting and SMS-to-email. Plans from $5 a month.
AI Receptionist
Answer, qualify and route callers automatically, then hand over to a human when it matters.
3CX Chat questions answered
Is 3CX Live Chat really free?
Can a live chat turn into a phone call?
What do I need before WhatsApp will work?
Can I send SMS from my existing business number?
Who provides the SMS service in Australia?
Do I have to be on 3CX to use Tronic SMS?
Where do incoming messages actually go?
Can I put live chat on a WordPress site?
Bring every conversation into one place
Tell us how your customers reach you today and we will show you what it looks like inside 3CX. Email sales@tronic.com.au or call 1300 788 718.