DIY - AI Voice Agents.
Hosted in Australia. Owned by You.
The Australian platform for building and running AI voice agents. Sign up and the platform automatically configures your SIP trunk and local phone number — free to trial with no credit card, AUD billing and every byte of data on Australian servers. Like Vapi or Retell, but onshore.
Full details, live demos and documentation at troniccloud.com.au
Hosted on servers in Australia — and it matters twice
Voice AI is a live conversation, and where the servers sit changes both your compliance story and how the conversation feels.
Data sovereignty
Call audio, transcripts, knowledge bases and account data are processed and stored on Australian soil, under Australian jurisdiction — keeping Privacy Act compliance straightforward and every account fully isolated.
Low latency
Overseas platforms round-trip every word to US servers — and callers hear it as awkward pauses. Onshore hosting keeps response times tight, so conversations feel natural instead of laggy.
AI models hosted in Australia
Choose from leading models hosted onshore through providers such as Microsoft Azure, AWS Bedrock and Google Cloud Vertex AI — so even model inference can stay in the country.
SIP trunk and local number, configured for you automatically
No carrier paperwork, no SIP settings to figure out. The moment you sign up, the platform provisions and auto-configures a SIP trunk and a local Australian DID number — your agent can take real calls from minute one.
Local DID included
Every account gets a real Australian phone number from day one, just $1/month per number — no sandbox, no waiting.
SIP trunk auto-configured
The trunk behind your number is built and wired to your agent automatically — zero telephony knowledge required.
Bring your own number
Already have a business number with an Australian provider? Add it to the platform and keep the identity your customers know. (New to porting? See our guide to how number portability works.)
Everything you need to run voice AI in production
A complete, isolated voice AI stack per account — not a demo toy.
Voice & chat agents
Build phone agents and website chat agents in one place, with full control of prompts, voices and behaviour.
Knowledge bases
Upload documents and content so your agent answers from your business knowledge, not generic guesses.
Call history & transcripts
Every call recorded, transcribed and summarised — searchable history with AI-generated call summaries.
Observability & analytics
Per-call event timelines, latency metrics, sentiment analysis and health dashboards — see exactly what your agent did and how fast.
Tools / webhooks
Wire your agent into 3CX, booking systems, CRMs and your own APIs — so it can look up data, book jobs and transfer calls mid-conversation.
Multiple agents, one account
Run separate agents for after-hours, reception, bookings and support side by side — each with its own prompt, voice and tools.
Agent tester & sandbox
Test conversations safely before going live, then monitor real calls as you iterate.
Built-in AUD billing
Pay-as-you-go usage with transparent billing in Australian dollars — no USD surprises.
Take the dashboard for a spin
A clickable preview of the actual Tronic Cloud Voice AI portal — browse the analytics, agents, call history, agent tester, phone numbers, billing and account screens. The real thing is one free signup away.
Success Status Breakdown
Call Trends
AI Agents
| Name | Status | Health | Model | Actions |
|---|---|---|---|---|
| Rapid Plumbing - After Hours24/7 emergency call answering | RUNNING | HEALTHY | GPT-4o | ▶ ✎ 🗑 |
| Healthcare Appointment ReminderOutbound reminder campaigns | RUNNING | HEALTHY | GPT-4o | ▶ ✎ 🗑 |
| The AgronomistProduct Q&A and ordering | RUNNING | HEALTHY | Claude Haiku 4.5 | ▶ ✎ 🗑 |
| E-Commerce Customer SupportOrder status and returns | RUNNING | HEALTHY | GPT-4o | ▶ ✎ 🗑 |
| Real Estate ReceptionInspection bookings | STOPPED | HEALTHY | Claude Haiku 4.5 | ▶ ✎ 🗑 |
Call Records
| Time | Duration | From | Agent | Cost | TTFB | Health | Status |
|---|---|---|---|---|---|---|---|
| 10:47 | 24s | 02 5550 1234 | The Agronomist | A$0.02 | 128ms | ❤ 95 | TRANSCRIPT |
| 10:31 | 4m 02s | 0491 570 006 | Rapid Plumbing - After Hours | A$0.21 | 212ms | ❤ 92 | TRANSCRIPT |
| 09:58 | 13m 34s | 02 5550 8842 | E-Commerce Customer Support | A$0.35 | 272ms | ❤ 88 | TRANSCRIPT |
| 09:12 | 1m 45s | 0491 570 156 | Healthcare Appointment Reminder | A$0.07 | 345ms | ❤ 89 | TRANSCRIPT |
| 08:44 | 29m 19s | 03 5550 2291 | The Agronomist | A$0.73 | 198ms | ❤ 92 | TRANSCRIPT |
Phone Number Inventory
| Phone Number | Type | Trunk Name | Trunk ID |
|---|---|---|---|
| 02 5550 1200 | 📞 INBOUND | Your Business Inbound | ST_YourBusi... |
| 1300 555 012 | 📞 INBOUND | National Inbound | ST_National... |
| 02 5550 1201 | 📞 OUTBOUND | Your Business Outbound | ST_YourBusi... |
| 02 5550 1202 | 📞 OUTBOUND | Campaigns Outbound | ST_Campaign... |
Test: Rapid Plumbing - After Hours VOICE + TEXT
Debug Panel
stt final: "burst pipe under the kitchen..."
llm response 320ms · gpt-4o
tool book_job {urgent: true}
tts first byte 148ms
sms confirmation sent
health ❤ 96 excellent
Usage This Month
Recent Activity
| Time | Agent | Duration | Cost |
|---|---|---|---|
| 10:47 | The Agronomist | 24s | $0.02 |
| 10:31 | Rapid Plumbing | 4m 02s | $0.21 |
| 09:58 | E-Commerce Support | 13m 34s | $0.35 |
| 09:12 | Healthcare Reminder | 1m 45s | $0.07 |
Account Details
Contact & Business
Report Rules
| Name | Trigger | Delivery | Recipients | Status |
|---|---|---|---|---|
| Daily call summary | Schedule · 7:00am | ops@yourbusiness.com.au | ACTIVE | |
| Missed call alert | After call · unanswered | sales@yourbusiness.com.au | ACTIVE | |
| Negative sentiment escalation | After analysis · score below 0.4 | WEBHOOK | CRM endpoint | ACTIVE |
| Weekly performance | Schedule · Mon 8:00am | manager@yourbusiness.com.au | PAUSED |
Chat Records
| Time | Channel | Agent | Messages | Outcome |
|---|---|---|---|---|
| 11:02 | WEB | Website Concierge | 12 | Quote requested |
| 10:41 | WEB | Website Concierge | 6 | FAQ answered |
| 10:15 | SMS | Healthcare Appointment Reminder | 4 | Booking confirmed |
| 09:52 | WEB | E-Commerce Customer Support | 9 | Order status given |
| 09:20 | SMS | Rapid Plumbing - After Hours | 5 | Job booked |
Cloud Recordings stored in Australia
| Filename | Agent | Storage | Size | Actions |
|---|---|---|---|---|
| call_20260727_1047.mp4 | The Agronomist | AU CLOUD | 4.2 MB | ▶ ⬇ |
| call_20260727_1031.mp4 | Rapid Plumbing | AU CLOUD | 11.8 MB | ▶ ⬇ |
| call_20260727_0958.mp4 | E-Commerce Support | AU CLOUD | 28.1 MB | ▶ ⬇ |
| call_20260727_0912.mp4 | Healthcare Reminder | AU CLOUD | 5.6 MB | ▶ ⬇ |
Agent Tool Assignments
| Agent | Type | Enabled Tools | Actions |
|---|---|---|---|
| Rapid Plumbing - After Hours | VOICE | BOOK_JOB BLIND_TRANSFER SEND_SMS | Configure |
| E-Commerce Customer Support | VOICE | ORDER_LOOKUP HANGUP | Configure |
| Healthcare Appointment Reminder | VOICE | CALENDAR_BOOK SEND_SMS | Configure |
| The Agronomist | VOICE | KB_SEARCH | Configure |
Knowledge Base Collections
| Collection | Used By | Documents | Updated | Status |
|---|---|---|---|---|
| Product catalogue | The Agronomist | 18 | Today | INDEXED |
| Service areas & pricing | Rapid Plumbing | 12 | Yesterday | INDEXED |
| Returns & warranty policy | E-Commerce Support | 12 | 3 days ago | INDEXED |
Chat Agents
| Name | Status | Website | Sessions | Embed |
|---|---|---|---|---|
| Website ConciergeAnswers FAQs and captures leads | ENABLED | yourbusiness.com.au | 287 | script snippet |
| Support AssistantOrder status and returns | ENABLED | shop.yourbusiness.com.au | 55 | script snippet |
Inbound Trunks auto-configured on signup
| Trunk ID | Name | Numbers | Allowed Addresses | Status |
|---|---|---|---|---|
| ST_YourBiz01... | Your Business Inbound | 02 5550 1200 | 7 AU addresses | UP |
| ST_YourBiz02... | National Inbound | 1300 555 012 | 7 AU addresses | UP |
Dispatch Rules
| Name | Type | Agent | Time Profile | Auto-Record |
|---|---|---|---|---|
| After-hours to AI | INDIVIDUAL | Rapid Plumbing - After Hours | Outside 8am-5pm | ON |
| Main line reception | INDIVIDUAL | Website Concierge | Business hours | ON |
| Overflow when busy | MULTI-LINE | E-Commerce Customer Support | Always | ON |
| 1300 national inbound | INDIVIDUAL | The Agronomist | Always | ON |
The Australian alternative to Vapi and Retell
Overseas voice AI platforms mean offshore data, added latency on every response, USD billing and support in someone else’s timezone. Tronic Cloud Voice AI delivers the same build-your-own agent power — onshore, isolated per account, and backed by the same Melbourne team behind Tronic’s AI voice agents and 3CX and Yeastar integrations. Hear the quality for yourself on our AI voices page, or read our guide on where to start with voice AI in Australia.
Start free. Pay only for what you use
Free to trial — no credit card needed.
Pay-as-you-go usage. Both hosted plans include every platform feature; Gold simply gets lower AI model usage rates. Want to own the dashboard, brand it as yours and create accounts for your own clients? See the self-hosted option.
Silver
- All platform features included
- Australian number + SIP trunk auto-configured
- Voice & chat agents
- Knowledge bases & integrations
- Tools/Webhooks (3CX, booking etc)
- Call recording, transcripts & analytics
- Email support
Gold
- Everything in Silver
- Lower AI model usage rates
- Best value at higher call volumes
- Higher concurrency & volume
- Priority support
Self-Hosted
- The dashboard is yours, hosted on your own infrastructure
- Your logo, your branding throughout
- Create accounts for your own clients
- Full admin control of users and permissions
- Complete control of data and updates
- Dedicated onboarding
Frequently asked questions
What is Tronic Cloud Voice AI?
Tronic Cloud Voice AI is an Australian SaaS platform for building and running AI voice agents. You sign up online, the platform automatically configures a SIP trunk and a local Australian phone number for you, you can trial it free with no credit card, and have an AI agent answering real calls in minutes - all billed in AUD with your data hosted in Australia.
Is there an Australian alternative to Vapi or Retell?
Yes - Tronic Cloud Voice AI is built as the Australian alternative to overseas platforms like Vapi and Retell: the same build-your-own voice agent capability, but hosted on Australian servers, isolated per account and billed in Australian dollars.
Where is my data hosted and why does it matter?
On servers in Australia. That delivers two things: data sovereignty - call audio, transcripts and account data stay under Australian jurisdiction, simplifying Privacy Act compliance - and low latency, because voice AI is a real-time conversation and onshore hosting removes the round-trip delay to US servers that makes overseas platforms feel laggy.
Are the AI models hosted in Australia too?
Yes - the platform offers models hosted in Australia through providers such as Microsoft Azure, AWS Bedrock and Google Cloud Vertex AI, so your prompts and conversations can be processed onshore end to end.
Do I get a phone number, and can I use my existing one?
Every account includes an automatically configured SIP trunk and a local Australian DID number, live from signup. You can also bring your own number from your current Australian provider and use it with the platform.
How much does it cost?
You can trial the platform free with no credit card. From there the Silver plan is $10/month plus model usage, and Gold is $20/month plus model usage - both include every platform feature, with Gold giving you lower AI model usage rates for higher call volumes. Phone numbers (DIDs) are $1/month each. If you would rather run the dashboard on your own infrastructure under your own branding, that is our separate self-hosted product.
Can I run the dashboard under my own branding?
Not on the hosted Silver and Gold plans - those run on the Tronic Cloud Voice AI platform. If you want your own branding, we offer a separate self-hosted dashboard: you own and host it, brand it as your own, and create accounts for your own clients with full admin control of users, data and updates.
How many AI agents can I build on one account?
As many as you need. Your account is your own isolated workspace - build separate voice agents for after-hours answering, reception, bookings or customer support, each with its own prompt, voice and tools, and run them side by side on your numbers.
Ready to build your AI voice agent?
Everything lives at troniccloud.com.au — live demos, documentation, and self-service signup — free to trial, no credit card needed, with your own number and an auto-configured SIP trunk.
Managed AI agents are also available from the Tronic team — sales 1300 788 718.