3CX

Live Chat and WordPress Plugin

Posted on by Tronic

3CX Live Chat Including Voice Capabilities

3CX Live Chat is more than just a chat tool. The plugin includes a complete communications system for your business – for free. Call, chat, conference and collaborate with your teams and customers from your office, home, or smartphone.

3CX Live Chat is built into the 3CX phone system, making it easy to switch from messaging to a call when needed. Unlike other solutions, 3CX gives businesses both live chat and voice capabilities at no extra cost.

With nearly 3 million downloads and a strong reputation for reliability, 3CX Live Chat is trusted by businesses of all sizes. More than 350,000 companies across different industries use 3CX for their communications. It’s a proven, free live chat and phone system that continues to evolve. Here’s a closer look at some of the features that set 3CX Live Chat apart.

Customisation options

  • Customise your chat bubble, font selection, icon styles, and colours to match your brand.
  • Animations, letting you choose between sliding and fading effects.
  • Privacy controls to decide if customers must agree to a GDPR notice before chatting.

Interactions

  • Personalised greetings – Set custom welcome messages based on customer interaction.
  • Language settings – Automatically adjust language based on the visitor’s browser or default settings.
  • Unread message indicators – Ensures replies aren’t missed.
  • Minimised chat mode – Visitors can minimise the chat window, keeping only key icons visible while they browse.
  • Destination – Route chats to individual agents or specific queues and ring groups.
  • Agent info – Choose to show the agent’s name, avatar, or both.

Live chat to live call

  • Website visitors can start a chat and escalate to a call or video session. The process remains quick and efficient, allowing agents to handle interactions without switching platforms.

Reporting

  • Live Chat reports provide data on chat volumes, response times, agent performance and abandoned chats.

Posted on February 27th, 2025 by Marcello Vezzelli, Senior Developer Engineer, 3CX

Tronic