Category Archives: Uncategorized

Uncategorized

3CX Reports

Posted on by Tronic

Call Reports 3CX call reports are very essential in measuring agents’ productivity and keeping track of customers’ satisfaction. Running a call center requires you to place a high priority on agents’ productivity and customers’ satisfaction. More than 20 reports are included with 3CX professional and enterprise versions to assist in maintaining these priorities. 3CX reports […]

Continue reading →
Uncategorized

What is Unified Communications (UC)?

Posted on by Tronic
16
Nov

Unified Communications, often abbreviated to simply UC, refers to the way different forms of communication tools in the digital workforce interact and collaborate. By unifying phone calls (voice), Video, web conferencing, SMS, and email among others, team members are able to share and access data and collaborate in real-time over an internet connection. Whether a large […]

Continue reading →
Cloud, Uncategorized, VoIP

3CX Facebook and SMS integration

Posted on by Tronic
14
Dec

3CX Update 7, Adds Contact Center intergration with Facebook, SMS & Live Chat   Out now V16, Update 7 adds to its complete contact center offering. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts all from one single platform.   Respond to Facebook messages directly from 3CX. Send and receive […]

Continue reading →
ddocument.addEventListener("DOMContentLoaded", function() { var button = document.querySelector('.ai-popup-button'); if (button) { button.id = "ai-popup-button"; // Assign the ID that Hustle requires button.addEventListener("click", function(event) { event.preventDefault(); if (typeof Hustle !== 'undefined' && Hustle.openPopup) { Hustle.openPopup(1); // Ensure this matches your popup's actual ID } else { console.error("Hustle is not loaded or openPopup function is missing."); } }); } else { console.error("Button with class 'ai-popup-button' not found."); } });