Voicemail is one of the greatest tools employed on modern phone systems including on the Avaya IP Office.
It allows callers to leave detailed messages. These voice mail messages can be retrieved at any Avaya handset or even sent to a users email inbox. This way they can get messages no matter where they are.

With the Avaya IP Office phone system there are two very different versions of Voicemail available – Voicemail Lite which is also known as Embedded voicemail and Voicemail Pro.

It depends which software version you choose for your Avaya IP Office Essential Edition (lite/embedded voicemail) or Preferred Edition (voicemail pro). In Australia all IP office systems sold come standard with Essential Edition (lite/embedded voicemail) out of the box.

For most users there is no requirement to upgrade to the Preferred Edition software at additional expense. The Avaya Voicemail Lite that comes embedded or free with the Essential Edition is incredibly powerful and will suit most of customers.

Where you may choose to upgrade to Avaya Voicemail Pro is where you have:
  • Multiple sites on an SCN (Avaya Small Community Network). This allows you to share your Voicemail Pro resources across all sites.
  • Require more advanced auto attendant with multi level
  • Require redundancy which is not available with lite/embedded voicemail.
  • Unified messaging requirements*
  • Where you are operating a Microsoft Exchange Server
  • Call recording

Avaya IP Office Essential Edition Software:

Embedded Voicemail or Voicemail Lite

IP Office Preferred Edition:

  • Voicemail Pro – for single site use but use in a Multi-site Networking (SCN) from remote users
  • Distributed Voicemail Pro – for multi-site use in a Small Community Network (SCN)
  • Centralized INTUITY Audix / Modular Messaging Voicemail – for use with Avaya Communication Manager

Avaya IP Office Preferred Edition is available for Windows and Linux OS. The Preferred Edition on Linux provides the same functionality as described further in this chapter, with the following exceptions:

  • Web Voicemail is provided by the user productivity application Avaya one-X™
  • Portal for IP Office which comes with Office Worker, Teleworker and Power User licenses.
  • VPNM
  • IVR related actions (Database and VB Scripting)
  • Voice Recording Library Authentication