Call Reports 3CX call reports are very essential in measuring agents’ productivity and keeping track of customers’ satisfaction. Running a call center requires you to place a high priority on agents’ productivity and customers’ satisfaction. More than 20 reports are included with 3CX professional and enterprise versions to assist in maintaining these priorities. 3CX reports […]
25
Feb
Feb
Call Reports 3CX call reports are very essential in measuring agents’ productivity and keeping track of customers’ satisfaction. Running a call center requires you to place a high priority on agents’ productivity and customers’ satisfaction. More than 20 reports are included with 3CX professional and enterprise versions to assist in maintaining these priorities. 3CX reports […]
16
Nov
Nov
Unified Communications, often abbreviated to simply UC, refers to the way different forms of communication tools in the digital workforce interact and collaborate. By unifying phone calls (voice), Video, web conferencing, SMS, and email among others, team members are able to share and access data and collaborate in real-time over an internet connection. Whether a large […]
25
Oct
Oct
Congratulations to Team Tronic for being promoted to 3CX Gold Partner Status 3CX is a global leader in business communications and the fastest growing communications solution servicing leading companies with 100s of thousands of installations worldwide and more then 5m+ users, including Ikea, Mc Donalds, Coca Cola, Best Western and PepsiCo to name a few. […]
26
Sep
Sep
Achieving Smooth Contact Center Operations with 3CX 1. Multichannel communication all in one place Providing an easy means for agents to make and receive ‘contact’ is important. Switching between multiple apps, systems, or web browser tabs can make an agent’s life difficult. 3CX offers an easy-to-use and intuitive web client where all customer interactions can take […]