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Tronic working with its customers to provide better outcomes

As they say, one person’s trash, is another person treasure. This could not be any more true, thanks to a recent introduction by Tronic, between two long-standing clients of ours. We couldn’t be happier with the outcome. Tronic has been working with Victorian Aboriginal Health Service (VAHS) since 2013 and Xchanging/DXC Technologies since 2015. See……….

Update 3 Final: Wake Up with PUSH for the Web Client & PWA

The final release for Version 18 Update 3 is now available. Download and upgrade via the management console for improvements to the web client, desktop app, and native-like web app (PWA). We’ve also added new desktop application features, including support for macOS. Critical Security Update Update 3 contains some critical security updates and we recommend……….

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Yealink Announces 3CX Integration with WH6X DECT Wireless Headset

Yealink Announces 3CX Integration with WH6X DECT Wireless Headset Yealink, a global leading provider of enterprise communication and collaboration solutions, today announced the integration of the WH6X DECT Wireless Headset range with 3CX (version 18), an exciting start to deliver a greater experience for UC communication scenarios. The Yealink WH6X DECT Wireless Headset Series, combining……….

Which ISP do we recommended?

Aussie Broadband is our recommended ISP to use with Tronic Cloud and Tronic Hosted 3CX. This is because they peer direct to the same data centres that we us, giving the best possible chance of supplier voice quality and reliability. We also like that they are Australian owned and have a 100% Aussie support team………..

3CX V18: Connecting Teams & Customers – Faster, Better, More Efficiently

The final version of 3CX V18 is here offering best in class audio quality, performance and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects – via voice, live chat or video. New 3CX Client and Desktop App With V18 we’ve improved the Web……….

Using 3CX in a Hybrid Working Setup

Using 3CX in a Hybrid Working Setup Many organisations have had a shock to the system in adapting to remote working, scrabbling to get the right IT solutions in place. Now with the experience of working remotely, there are already signs that organisations will continue to work this way at least some of the time. Where……….

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3CX Facebook and SMS integration

3CX Update 7, Adds Contact Center intergration with Facebook, SMS & Live Chat   Out now V16, Update 7 adds to its complete contact center offering. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts all from one single platform.   Respond to Facebook messages directly from 3CX. Send and receive……….