What is a SIP trunk? How SIP trunking works, channels vs phone numbers, what replaced ISDN in Australia, and what you need to connect one – explained simply.
Which call centre software supports fast number porting from Telstra and Optus? How Cat A vs Cat C porting works in Australia, timeframes, and how to avoid delays.
Artificial Intelligence (AI), Cloud, Technology
Case Study: How Country ENT Cut 2 Hours of Daily Admin to 10 Minutes
Case Study: How Country ENT Cut 2 Hours of Daily Admin to 10 Minutes For the team at Country ENT, a busy specialist medical clinic, keeping up with patient communication was a significant challenge. A key staff member was spending two hours every single day manually sending and managing patient SMS messages. Our goal was……….
3CX, Cloud, Technology, VoIP
End of Support for 3CX Version 18: Upgrade to Version 20 with Tronic Cloud
As technology evolves, so must the tools and systems we use daily. 3CX, a leading VoIP communication platform, is no exception. With the announcement of the end of life (EOL) for 3CX Version 18, it’s time for businesses to prepare for the next step forward. Version 20 of 3CX is packed with new features and……….
Anatomy of Local Number Portability in Australia On this page Background: why numbers became portable Cat C / complex number porting The administrative process (Cat A & Cat C) Cat A simple porting, step by step Cat C complex porting, step by step Number porting FAQ Practical guides: how to port your numbers to Tronic……….
3CX, Cloud, News, Technology, VoIP
Enhancing Communication:: Today Tronic Installs Cutting-Edge 3CX Phone System at SES Lilydale Unit
Introduction: In a momentous stride towards modernizing communication infrastructure, Today Tronic accomplished a notable milestone by installing a state-of-the-art cloud hosted 3CX phone system at the SES Lilydale Unit. This groundbreaking technology not only promises improved connectivity but also marks the retirement of an old Panasonic legacy keyphone system, paving the way for more efficient……….
Aussie Broadband is our recommended ISP to use with Tronic Cloud and Tronic Hosted 3CX. This is because they peer direct to the same data centres that we us, giving the best possible chance of supplier voice quality and reliability. We also like that they are Australian owned and have a 100% Aussie support team………..
When renewing or purchasing a new 3CX license, receive a discount for purchasing multiple years. For renewals receive a 5% discount when renewing for 3 years or a 10% discount when renewing for 5+ years. For new licenses you will receive a 5% discount when purchasing an additional 3 years (4 years total) or a……….
Uninterrupted workflow. Efficient workspace The native desktop app was built from the ground up using the same Electron framework as Teams and WhatsApp. Simply put, this replacement to the browser extension, is not only better looking, but offers a smoother and more reliable user experience. The app is equipped with a separate dialler, so you……….
The final version of 3CX V18 is here offering best in class audio quality, performance and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects – via voice, live chat or video. New 3CX Client and Desktop App With V18 we’ve improved the Web……….
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