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3CX Update 6 – Enhanced Call Reporting & Web Client Features

Posted on by Tronic

The latest 3CX Update 6 is coming and currently in Alpha release. This bringing major improvements to call reporting, the web client, and system security. Whether you’re a business VoIP user, IT admin, or call centre manager, this update delivers valuable enhancements to your 3CX phone system.

What’s New in 3CX Update 6?

1. Advanced Call Reporting & Analytics

With 3CX Update 6, call reporting is now more detailed and flexible. You can:✔ Filter call reports based on agent, queue, and call duration.✔ Monitor missed calls and response times for better customer service.✔ Export reports easily for analysis and compliance.

Inbound Call Reports

Inbound Call Reports gives you a listing of all incoming calls. You can select all or you can filter by trunk. It will then list the following information for each call.

Trunk – the SIP trunk / line used
DID – the DID/DDI number
Status – Answered or Unanswered
Ringing & Talking time
Total Duration
Call Type – Local, National, Mobile or International

Outbound Call Reports

Outbound Call Reports show outbound calls allowing you to filter by SIP trunk. Additional information includes:

Trunk – the SIP trunk / line used to make the call
Status – Answered or Unanswered
Ringing & Talking time
Total Duration
Cost
Call Type – Local, National, Mobile or International

2. Improved Web Client & Desktop App

The 3CX Web Client and Desktop App receive key updates for better usability:✔ Call logs and contacts sync faster for improved workflow.✔ Easier call transfers and forwarding boost productivity.✔ Refined UI design enhances navigation and user experience.

3. Security & Performance Enhancements

3CX has reinforced security in Update 6 to protect your VoIP system from threats:✔ Stronger authentication for remote access.✔ Optimized call handling to reduce latency and improve call quality.✔ Bug fixes for a more stable experience.

Why Upgrade to 3CX Update 6?

This update makes 3CX PBX even more powerful, ensuring businesses, call centers, and remote teams get:✅ Better call insights for improved decision-making.✅ Smoother communication through an enhanced web client.✅ Stronger security for peace of mind.

Upgrade to 3CX Update 6 Today!

To get the latest 3CX features and enhancements, upgrade to Update 6 now. For full release notes, visit the official 3CX blog.

Need help with your 3CX installation? Contact us today for expert VoIP solutions!

Tronic